Have used the software for years. This season I purchased a new laptop after initial download, and could not move to new computer. Told I had to buy another package. Not very accomidating
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Best tax software. Just follow instructions and there more information is you don't know can help you know if you aren't sure what it is. Have used it for many years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Overall easy to use. I was confused that the overall deductions page did not show either the standard deduction nor the elderly deduction. It was only visible on the summary page. Answers to questions posed to AI were not helpful and finding a call in number was impossible.
Pros: Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
First time using HRB. Very pleased with how the software lead me thru the whole process. It even double-checked a couple of things at the end. Filing was accepted and refund to bank account in 10 days!
Pros: Easy to prepare
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!