Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(130,761 Reviews)
Rating breakdown 130,761 reviews
5 Stars
87,093
4 Stars
24,103
3 Stars
8,460
2 Stars
4,471
1 Star
6,634
85%of customers recommend this product.
(
41,867 out of
49,153)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
4
Got a few glitches this year
on February 17, 2026
Posted by: whowee
from oceanside calif
little trouble with it this year + not accepting bank routing number untill repeated entries but finally got it - a lot of trouble giving the 5 digit code number for efile but got it after several tries -
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, February 18, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Form 8962 override
on February 18, 2026
Posted by: Richard Se
from Monterey park, California
The 2025 H&RBlock prevents me from e-filing. My 12 column-C of my 1095-A are all zero, but this app populated it with a non-zero amount on form 8962. After I overrode it to be zero, this app disallowed to do an E-filing. I ended up with manually print it and send via mail. Please fix this bug.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, February 18, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
4
Fed accepted but some errors
on February 18, 2026
Posted by: Wild thing
from Waxhaw. NC
Good News: The IRS accepted both tax returns within minutes of e-file submittal.
Bad News : I saw some errors which needed to be corrected.
1 Once on both returns filed the number for the gross income reported on an entered 1099R
changed when I ran through the 1040 to review the returns before filing. The number from a later entered 1099R
was incorrectly automatically entered.
2. The entry for a 1099-DIV shows two line 15s instead of one 15 and the next 16. This could be confusing when
entering the data.
Bad News : I saw some errors which needed to be corrected.
1 Once on both returns filed the number for the gross income reported on an entered 1099R
changed when I ran through the 1040 to review the returns before filing. The number from a later entered 1099R
was incorrectly automatically entered.
2. The entry for a 1099-DIV shows two line 15s instead of one 15 and the next 16. This could be confusing when
entering the data.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, February 18, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
5
Great !
on February 18, 2026
Posted by: KGMT
from Townsend, MT.
I’ve been using H&R Block for over 20 years ! Easy to use ! I definitely would recommend it !
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, February 18, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience at H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
4
Fed was Fine, PA State had issues
on February 18, 2026
Posted by: Man from Mars
from Pittsburgh PA
I was able to enter all information and filed the Fed online, no problem. When I tried to file the PA state, there was a message I had to attach some state PDF documents, and I needed to add the provided software. I added the PDF software and saved my files as a pdf, but when I tried to attach the PDF files, the computer could not find the files. I ended up printing and mailing the state form.
Pros: Easy to prepare, Fast
Value
4
Response from HRBlockBy Lexis, Social Media Team, February 18, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
2
Mortgage Loan Interest Instuctions Need Attention
on February 18, 2026
Posted by: 60HzEE
from AL
Your instructions for Mortgage Interest entry need attention. At least where more than one 1098 is received from two finance companies for the same mortgage. You need to explain how to calculate the average balance for each 1098 over the entire year. It is NOT the number given by each partial year finance company. The average loan amount needs to be averaged over the entire 121 month period for each loan. So, if one lender held the mortgage for 6 months, half of the average balance should be entered. And, the same for the successor lender's 1098. Your suggested entry is for the entire loan amount, and if entered DOUBLES the average indebteness, and in my case caused an interest deductibility limitation........unjustifiably so.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sydney, Social Media Department, February 19, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
E-File Problems
on February 18, 2026
Posted by: DER1
from St. Paul, MN
I had been pleased with HRB software until doing my 2025 returns. Federal E-Filed OK. But ran into problems with MN state return.
First: A CATCH 22! On the federal background information worksheet, section 1, C/O information. The federal return REQUIRES and entry here. My MN return WILL NOT PERMIT an entry here. I was able to work around this and clear this state E-File barrier. Second: Deceased spouse. My spouse passed away in 2025. Because of this I cannot E-File my MN state return. Really???
First: A CATCH 22! On the federal background information worksheet, section 1, C/O information. The federal return REQUIRES and entry here. My MN return WILL NOT PERMIT an entry here. I was able to work around this and clear this state E-File barrier. Second: Deceased spouse. My spouse passed away in 2025. Because of this I cannot E-File my MN state return. Really???
Pros: Maximizes refund, Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, February 19, 2026
Thank you for the valuable feedback, and we are so sorry for your loss. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
5
Pensions not taxed by Hawaii
on February 18, 2026
Posted by: Kona 5
from Honolulu, HI
In the Hawaii tax returns, line 13 should automatically included when you input the pension amount from the federal tax 5b worksheet when ever both are shown as retired for their occupations. Net is zero for Hawaii tax purposes when the form is calculated.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, February 19, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock