Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(149,091 Reviews)
Rating breakdown 149,091 reviews
5 Stars
97,692
4 Stars
28,016
3 Stars
10,412
2 Stars
5,392
1 Star
7,579
85%of customers recommend this product.
(
52,575 out of
61,686)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: pm_user
from st. paul mn
Verified Purchase:Yes
The server issues on tax filing day this year are unacceptable. I've used this software for years and this will be the last.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 2, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: garbo7
from Ca
Verified Purchase:Yes
Used for many years with complete satisfaction. Easy to update information from year to year.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 2, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: Hosmer
from Littleton, MA
Verified Purchase:Yes
1) After initial installation we immediately get the up-sell to premium version. The up-sell says "one free state included". It turns out this DOESN'T include the e-file. That's no different what you already get with the Deluxe version. Incredibly dishonest and deceptive.
2) Instructions for each step are useless -- they are simply copies of the IRS instructions. That isn't the least bit helpful.
2) Instructions for each step are useless -- they are simply copies of the IRS instructions. That isn't the least bit helpful.
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jimalwaysdoeshisowntaxes
from Florida
Verified Purchase:Yes
I switched over from turob tax about 5 years ago as i got tired of the bsit and switch tactics they use multiple times during software usage. You guys only do it once and thats much better. My only complaint is that I could not do a cut and paste from my 1099-R pdf forms to your software.
Written by a customer while visiting HRBlock
Posted by: Valoriehi
from Colorado
Verified Purchase:Yes
Paid for deluxe with state, form for electric car rebate very late for federal (3/22) and not included in state return. Had to do state return manually & get form off internet.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Beach2
from DC Metro Area
Verified Purchase:Yes
Worst service (lack of service) during the most critical last 48 hours of need. It is unimaginable to have your servers down during the most critical time of need....and not be able to transmit. THIS WILL CAUSE ME TO RETHINK TURBO TAX for next year. I never had this problem in my decades with Turbo Tax. To think that H&R Block wasn't prepared 2 years in a row is INEXCUSABLE! Lack of preparedness and spending to be prepared. If your operational rate is 98-99%, that's not good enough if it's down during the 1-2% of the time when I need it! CATESTROPIC FAILURE!
Pros: Easy to prepare
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Gary5579
from West Virginia
Verified Purchase:Yes
I've been using H&R Block Federal and State software to do my taxes for many years now. The step-by-step instructions couldn't be easier I will continue using it for my taxes year after year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 2, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: corbin24
from Indiana
Verified Purchase:Yes
I have been using H&R Block tax software for more than 5 years. I open the software, input the tax forms, go through the prompts, and boom - done! I plan to use it again next year.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock