Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(149,072 Reviews)
Rating breakdown 149,072 reviews
5 Stars
97,683
4 Stars
28,010
3 Stars
10,412
2 Stars
5,391
1 Star
7,576
85%of customers recommend this product.
(
52,563 out of
61,672)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
1
Days of trying to e-file. Company handled badly
on April 25, 2024
Posted by: NeverAgain from Alabama
from Northport Alabama
Verified Purchase:Yes
I was concerned that I had to manually add some figures to a worksheet I felt the software should have handled. Then e-filing was down for days when taxes were coming due. Company was slow to acknowledge the issue. And took the attitude of "just mail it." But preparing to mail returns takes time and we paid for Federal e-filing. Each e-file attempt caused a new hold on the credit card for the state e-file. This was a terrible experience.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Going to Turbotax
from Atlanta Ga
Verified Purchase:Yes
Unacceptable. Won't trust for next year's return.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Carlosesco1
from California
Verified Purchase:Yes
Lacked timely updates, promised updates cost me extra money in wasted filing fees, absolute garbage, had to pay a preparer to complete and file because this software wouldn’t complete and submit my returns
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Neuron
from Orlando Florida
Verified Purchase:Yes
I have used H&R Block for years & have not found any other program that will do any better on tax refunds.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Buckeye888
Verified Purchase:Yes
The software was fine to a point. The not able to e-file was crazy! Almost not being able to e-file on the 15th was crazy! Also having it charge my account before it even went through was stupid. Please charge AFTER you know it was not an issue.
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Posted by: Breeze99
from Philadelphia
Verified Purchase:Yes
Using this software for many years never a problem.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: dpl019
from Manchester NH
Verified Purchase:Yes
Easy to use, always accurate prevents inaccuracies allows me to efile for other family and close friends
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Brandeis
from Charleston, SC
Verified Purchase:Yes
I needed to re-install H&R Block software 2022 to review and complete my 2023 tax return.
The customer service agent helped me re-install it.
The customer service agent helped me re-install it.
Value
5
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock