Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(149,072 Reviews)
Rating breakdown 149,072 reviews
5 Stars
97,683
4 Stars
28,010
3 Stars
10,412
2 Stars
5,391
1 Star
7,576
85%of customers recommend this product.
(
52,563 out of
61,672)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: D45on
Verified Purchase:Yes
Submission of returns is poor and difficult to follow; Hard to know how to transition from completed returns.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: blockuser34
from Hayward, CA
Verified Purchase:Yes
I have been using the software since I worked for H&R Block in the 90's. It is user friendly.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Twig1
Verified Purchase:Yes
I have used the software for several years and it is very good. I had a complex iss it this year and I could not get a hold of a live person to resolve the issue. So that service needs to improve. Luckily I resolved it on my own.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pastor Bleu
from WA
Verified Purchase:Yes
This was the 9th year that I have used this tax program. I have been very happy with the product and its price.
Pros: Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Chazofiss
from Issaquah, WA
Verified Purchase:Yes
Found that the program is well integrated with financial institutions and much of tax info is quickly taken care of automatically. Makes doing taxes much easier.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bags1
from Spokane
Verified Purchase:Yes
Very easy to use, the whole family used it with all getting free e-file.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pete TL
from Walnut, CA
Verified Purchase:Yes
Waited for updates before I can start doing federal returns in March 2024 and then I had to waited for another updates for almost 2 weeks before I can file my competed return electronically. Terrible service and product!
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Disgruntled unhappy user
from Hawley PA
Verified Purchase:Yes
I bought the software in late January and entered my data early to mid February. In late Febuary after I had entered all my data the system told me that it was unable to process my deduction for purchasing an all electric vehicle. It kept telling me I needed to wait for a software update which was due next Friday. This happened about 4 times until it finally accepted my data and told me I was due $5k refund. Then I tried to file my return and was told they were not able to transmit my forms successfully and that they were refused by the IRS. The also said I would have to wait for the next software update which was due in one to two weeks. This happened several times and it was not until about April 1 when I was able to successfully file my return. I did receive my refund about 10 days later. Do not appreciate having to wait almost 2 months to receive me $5009 refund. Money I could have put to good use.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock