Block is ok until you need help. I used Block for 6 years and then I needed help. You can’t get through to talk to a real person without multiple frustrating steps. When you do they can’t fix the problem but will call you back. And not surprisingly they never call you back. This happened not once but twice! Won’t buy a Block product again
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have used this program for many years. This year I struggled with trying to determine if my son and daughter- in - law should file joint or married separately. The program said if would compare, but in the end I was very confused. I thought I would be able to choose one or the other, but that wasn't the case. I think I could only chose joint. I ended up backing the info out and creating two separate ones so we could file married/separate for them. Also my activation code didn't work, however the 800# was very easy and quick to get one that did work.
Pros: Easy to prepare, Easy to import documents, Fast