Have been using your software for a long time. Would have rated it excellent except for two issues: (1) slowness and quantity of updates was tedious. I realize the lawmakers are often responsible for delays but this was particularly annoying because we were expecting a good refund; and (2) there was a noticeable increase in quantities of data required and a plethora of mini worksheets. In the end, we got the refund and have put the matter to bed.
I found that your 2023 Software was lacking when it came to the Clean Fuel Credit. It took me several attempts before I was able to fill out the appropriate form correctly. The information in the 2023 Software was sorely lacking.
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Been using Block for many years and find the carry forward of the simple data to be very easy. Many items repeat year in and year out so I don’t have to re-enter the same financial information.
Pros: Easy to prepare, Easy to import documents, Fast