Used it since the first day years ago and have been 100% satisfied until this year. The software is fine - but the crash on April 15 caused me to not be able to file until the 16th. HR Block and IRS should have worked something out - but they did not. So who is paying the penalty and interest???
Pros: Easy to prepare, Easy to import documents, Fast
The software is very easy to use. I have used this product over the last 4-5 years and I have no complaints. The installation and it's updates are online which make this very easy to use.
The downside is the product does not seem to import older returns (aka files) for comparison-sake.
The font is so small I can hardly see it. I can not figure out a way to make it larger so using this program is like looking for a black cat in coal bin on a dark night. Did I mention that reading the stuff on the screen to figure out what to do is really hard? Yeah, fix that.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Not happy this year with difficulties for down loading and key not working. Secondly terrible problems filing on line . Poor company communication or lack of communication at the website.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.