Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(149,011 Reviews)
Rating breakdown 149,011 reviews
5 Stars
97,650
4 Stars
27,998
3 Stars
10,405
2 Stars
5,385
1 Star
7,573
85%of customers recommend this product.
(
52,526 out of
61,626)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: MeanJeannie
from Oregon
Verified Purchase:Yes
This is the 2nd year I purchased your product I won't buy it again. I wasn't able to bring over last year information and when I submitted it to Federal it was rejected 3 times. Good thing I sent it in the mail for a back-up. And when I asked for assistance I was in line for over 2 hours and still didn't get the help I needed.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Oldwilburonemilliondollar
from Milford, mi
Verified Purchase:Yes
Great tax software package. I’ve never had a problem with it. Everything you need is there.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Linda 007
from Highlands Ranch, CO
Verified Purchase:Yes
This does a great job on Fedeeral Returns for the most part. I get a form from Canada and filling out the extra form is cumbersome. If I have an Enterprize Zone credit for Colorado, it won’t do that at all.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: themikeaustin52
from Portland, Oregon
Verified Purchase:Yes
I had a problem with my pin when filing. It did not get transferred over from 2022 and was blank. I opened my 2022 return, found the pin - I had to go through the entire "file my return" process, as it wasn't in my "prior year worksheet" location - and entered it into my 2023 return. My return was rejected by the IRS at least 3 times and my state return was on hold. Is there any way to cancel the e-file process? I wound up having to print out my return which means my return will be late and I will have to pay a late filing penalty. So, I probably won't be using your software next year.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Becktionary
from Iowa City, IA
Verified Purchase:Yes
I was able to easily enter the needed information for the tax return.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
3
Pls make a simplified version for no-frills filing
on April 22, 2024
Posted by: Senior_Citizen
Verified Purchase:Yes
I have social security, pension and interest income - period. The interview process is so convoluted for something so simple.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Aggravated NJ
from NJ
Verified Purchase:Yes
I bought 3 Deluxe + State tax softwares. One for each of my two daughters and 1 for me. After using one for my daughter, I had issues getting the State program for the other 2 as the software was reading the wrong activation code. It took the activation code from the first software download.
Pros: Easy to prepare, Easy to import documents
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Hugh Jardon
from Colorado
Verified Purchase:Yes
This software, although less expensive than Turbo Tax, requires more time to use. Goods: Less costly than the TurboTax equivalent. The not so goods: A) the checking software at the end, still shows a discrepancy even after you’ve reviewed it and confirmed the correct input. B) the system is unable to do basic things like:
Look at the imported W-2 and determine whose W-2 it is. Example- my wife’s W-2 was imported. It showed her name, SSN and all essential information. The system required me to fill in her name and employer on a line directly below that same printed information from the imported W-2.
Likewise, when I incorrectly stated my wife’s W-2 was mine, it was unable to determine that was an incorrect input.
C) The system struggles with multiple stock sales, even if it is imported.
Verdict: If you have a very basic need for tax software, then this will work. If your needs are a little more complicated, the system isn’t “smart” enough to work through your inputs and catch the errors, much less confirm you have checked off what it asked you to look at.
Look at the imported W-2 and determine whose W-2 it is. Example- my wife’s W-2 was imported. It showed her name, SSN and all essential information. The system required me to fill in her name and employer on a line directly below that same printed information from the imported W-2.
Likewise, when I incorrectly stated my wife’s W-2 was mine, it was unable to determine that was an incorrect input.
C) The system struggles with multiple stock sales, even if it is imported.
Verdict: If you have a very basic need for tax software, then this will work. If your needs are a little more complicated, the system isn’t “smart” enough to work through your inputs and catch the errors, much less confirm you have checked off what it asked you to look at.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock