Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(149,012 Reviews)
Rating breakdown 149,012 reviews
5 Stars
97,650
4 Stars
27,998
3 Stars
10,406
2 Stars
5,385
1 Star
7,573
85%of customers recommend this product.
(
52,526 out of
61,626)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: DT01
from New Jersey
Verified Purchase:Yes
It failed to do some forms that resulted in its recommendation of paper filing in the very last minute. Very disappointing. I had to remove the form for e-filing, resulting in substantial increase in taxes. Fix the problems before you sell the product please.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Bug had me pay for the state e-filing three times!
on April 20, 2024
Posted by: yo24
Verified Purchase:Yes
It has worked great for many years until it's not. This year, I had to change the filing status. When I submitted the Federal and State returns, IRS rejected my return. When I corrected an error based on the software's prompts and submitted that version by paying the State e-filing again, IRS rejected it again with the same error. I had to change the filing status to delete a form and submit the returns by paying the State e-filing fee the third time. That last returns got accepted.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: John 44
from Carrollton, GA
Verified Purchase:Yes
Have used H&R Block Deluxe for several years and ALWAYS find it easy to use as it walks me through from start to submitting my tax forms to the IRS.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Ger22
from Long Island, NY
Verified Purchase:Yes
I've been using this software for many years now and am a loyal customer.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Miner01
Verified Purchase:Yes
After being on hold for 30 plus minutes, transfered from person to person, because everyone was clueless about the application. I ended up hanging up. I used the deduction assistant for donations. It didn't transfer the amount to the form properly which cause a continuous error that wouldn't allow me to electronically file until the error/software issue was fixed...ugh. I've used the software for years...every year there has been at least one issue.
Pros: Fast
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: NoMath24
from Illinois
Verified Purchase:Yes
We have been buying Deluxe + State for a few years now. The step-by-step questions are generally very easy to follow. For our simple return, it takes approx 3 hours from start to e-filing.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: GP44
from Rochester, NY
Verified Purchase:Yes
I have been using this software for 6 years now. The paths are easy to follow. Any the questions asked will lead you to the correct site to enter the data. I have been doing taxes for a CPA for the last 16 years. I have yet to run into a problem that can't be taken care of. I trust this software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Betterlucknexttime
from Phoenix
Verified Purchase:Yes
I tried to file using this software. My experience was not good. A lot of information was misleading and not accurate.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock