Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(149,012 Reviews)
Rating breakdown 149,012 reviews
5 Stars
97,650
4 Stars
27,998
3 Stars
10,406
2 Stars
5,385
1 Star
7,573
85%of customers recommend this product.
(
52,526 out of
61,626)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Baron88
from Georgia
Verified Purchase:Yes
It gets the job done. And I assume that's sufficient to get sales when considering the options. But the user interface feels like it could use work to make it more friendly: One example being that it would be nice if you could make text within the program larger for those who have trouble with smaller text.
While there are a large number of explanations within the program for certain terms and to elaborate on questions being asked, it still feels like there are plenty of items that could use improved direction and explanation.
Additionally, there are various times within the program with the software prepopulates data with no explanation of where the info came from. For items like this, it would be nice if you could simply hover over a question mark box or something and have a popup that indicates where the data came from.... mainly to alleviate any concern that the info may be wrong.
Additionally, there are various times within the program with the software prepopulates data with no explanation of where the info came from. For items like this, it would be nice if you could simply hover over a question mark box or something and have a popup that indicates where the data came from.... mainly to alleviate any concern that the info may be wrong.
Another suggestion that I think would be nice to incorporate would be a history of changes to what you own or are to be refunded. Currently, the program does a good job of highlighting the most recent change (decrease or increase). It would be nice if there were an option next to this that displayed a change log. It could include details on the amount of change, when it happened, and what caused the specific change.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CD1123
from Irvine, CA
Verified Purchase:Yes
It downloaded my previous year info fine. I had to scroll through the program several times to make sure it accounted for everything that I knew about. I always have problems with the foreign tax credit, which takes a lot of massaging to get it to show correctly. I am not sure the cost savings were worth the extra time.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ck546
from Midwest
Verified Purchase:Yes
I have used this product for years. Because of the processing delay on April 14 I will never use it again.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Professor D
from KS
Verified Purchase:Yes
I've used this program to do my taxes for over two decades now!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Edosbear
from CA
Verified Purchase:Yes
Have been using H&R for many years, has been a solid program for me every year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Ellen555
from Southfield, MI
Verified Purchase:Yes
I am satisfied with the product. I've been using it for many, many years, and my expectations are high! I'm not happy with the STATE software hike in price. I think it is unfair.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Godspeedshop
from Huntsville, Texas
Verified Purchase:Yes
When I was ready to e-file it jumped to a new download and did not return to were I was so I didn’t know if it sent to IRS or not. I waited a few days then checked the app again and so the day before filling deadline it says not filed. So after about 15 attempts to send I printed it out and mailed it.
Pros: Easy to prepare
Cons: Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Lah2
Verified Purchase:Yes
You allowed us to file a return that got immediately rejected by the IRS. It was all about the 1095-A. Something similar happened last year. Get your act together.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock