Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(149,012 Reviews)
Rating breakdown 149,012 reviews
5 Stars
97,650
4 Stars
27,998
3 Stars
10,406
2 Stars
5,385
1 Star
7,573
85%of customers recommend this product.
(
52,526 out of
61,626)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: MartyBLTC
from Boonville, Missouri
Verified Purchase:Yes
I have used H7R Block for taxes for many years and it has always functioned well. Superior to other software I have tried.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: RickLan
from Crofton, MD
Verified Purchase:Yes
I have used this product each year to do our taxes for the last 20 years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Rambo1978
from Miami, Fl
Verified Purchase:Yes
I think that something is missing about this software about giving you more information about certain things, specifically complicated items such as interest rates and investments.
I am referring to the schedules. Unable to e file.
I am referring to the schedules. Unable to e file.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: mrcoder
from Berkley, MA
Verified Purchase:Yes
Works fine for the most part, A few rough spots:
1099-R : when one withdraws from an IRA, the part of the interview which deals with the MA state portion of the interview is a bit opaque. I think it is kind of lame that it sends me to read a couple of IRS publications to sort out what the "total contributions taxed by MA" ect mean . I am paying good money for the software, exactly to avoid having to interpret IRS publications.
Similarly, stock sales coudl be a b it more clearly explained . It is fairly easy to get double-taxed on RSY-s, whihc where taxed one already as income at the time they matured, The software does not plug in the basis, not does it give any guidance or warning regarding the inportance of finding and filling the basis of any stock sales. This needs to be a bit more robust. As it is, it is just too easy to not fill in the basis, anbd get double taxed on these.
1099-R : when one withdraws from an IRA, the part of the interview which deals with the MA state portion of the interview is a bit opaque. I think it is kind of lame that it sends me to read a couple of IRS publications to sort out what the "total contributions taxed by MA" ect mean . I am paying good money for the software, exactly to avoid having to interpret IRS publications.
Similarly, stock sales coudl be a b it more clearly explained . It is fairly easy to get double-taxed on RSY-s, whihc where taxed one already as income at the time they matured, The software does not plug in the basis, not does it give any guidance or warning regarding the inportance of finding and filling the basis of any stock sales. This needs to be a bit more robust. As it is, it is just too easy to not fill in the basis, anbd get double taxed on these.
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
I used this software for several but never again!
on April 20, 2024
Posted by: JLB Oklahoma
from Bartlesville Ok
Verified Purchase:Yes
I purchased the software and paid for E-file but that didn’t happen. When I tried to E-file the system was down. I am so unhappy about my purchase that I won’t ever use the software again. Unfortunately I had to mail in my return because of this company couldn’t even keep the system working. I received a message that my return was rejected by the IRS after several attempts to send it and the message disappeared from my email immediately. That is bizarre and very disturbing. I want a refund for the purchase.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Still waiting for my state refund to be accepted
on April 20, 2024
Posted by: Tom FayNC
from Fayetteville, NC
Verified Purchase:Yes
Purchased software and filed, Federal was accepted within 10 minutes, but my state form is still showing pending. What can you do?
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Spartydog
from FLorida
Verified Purchase:Yes
Have been using H&R Block Tax Software for years. It is easy to follow, easy to use, eliminates the need for figuring out what forms and calculations are required. Where options can be considered, the software has clear explanations of those options so the user knows how to proceed. Also, appreciate the fact that before filing it scans the information and provides alerts as to any corrections required/suggested prior to filing so as to minimize rejections of the return by the IRS. Great to be able to file for free. Highly recommend. Will use no other. Never used the State return programs so can't comment on that.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: NY Texan
from Allen TX
Verified Purchase:Yes
Have used H&R Block for years. Never had a problem. It's very easy to import, complete and file.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock