Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(149,012 Reviews)
Rating breakdown 149,012 reviews
5 Stars
97,650
4 Stars
27,998
3 Stars
10,406
2 Stars
5,385
1 Star
7,573
85%of customers recommend this product.
(
52,526 out of
61,626)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: FelixAgreste
Verified Purchase:Yes
The explanation of capital gains is lacking. I have no idea how it did its calculations or whether they are accurate as their numbers can't be double-checked.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Suxsunsat
Verified Purchase:Yes
Analysis & option filing gui interface /process sucks
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Suzie Dog
from Fenton Missouri
Verified Purchase:Yes
I have been using H&R Block tax software for years. It is a very good piece of software. I wish it would take you directly to the errors it finds.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Terrible experience while efiling the tax return.
on April 19, 2024
Posted by: Soured20
Verified Purchase:Yes
I have been using HRBlock tax filing software since 2013. This year was the first time, I had a very bad experience efiling my tax returns using the HR Block s/w. Every time I tried to file the return, it came with the cryptic "efile Bad Gateway" error message. It kept suggesting that the problem was with my internet connection or with my internet provider. There were no explanations or status messages on the HRBlock website and there was no online help available. Since this happened on the last filing date (April 16), I did not have the option of printing and submitting the return using the postal service. After multiple tries, and still getting the error message, suddenly I got a message in my mailbox saying IRS had accepted my return, even though the software on my desktop kept showing the filing status as "Not filed". Overall, the experience was nerve racking and left me frustrated and in a limbo until two days later, when I saw that IRS had withdrawn funds from my bank account for the amount I owed IRS. What a mess!
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: xxxxxxxxyyyyy
Verified Purchase:Yes
I have used TaxCut/etc. for many years, and have always been satisfied -- until now. Having your servers go down on April 14/15 is just not acceptable for a tax company. I ended up printing out my returns in early afternoon on the 15th, and decided to try to file electronically one more time before I went to the post office. I was lucky enough that it worked, but you wasted a bunch of my time and added quite a bit of stress. My rating would have been 4/5 stars if the filing had worked the way it was supposed to.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Raaaa
Verified Purchase:Yes
I have been happy with H&R all the years I have used it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: 5675655
from nowhere, USA
Verified Purchase:Yes
hi. I bought and used the software... when I hit "send" I got the "Bad Gateway" message.
I eventually hit "send" 11 times over night and next day. NOW... there are 11 separate filing fee charges on my bank account. This whole event was not trouble-free and has and continues to be very stressful. Bad FORM! You're adjusting the charges to my account?
I eventually hit "send" 11 times over night and next day. NOW... there are 11 separate filing fee charges on my bank account. This whole event was not trouble-free and has and continues to be very stressful. Bad FORM! You're adjusting the charges to my account?
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
The third-party .pdf converter sucked. Filed late
on April 19, 2024
Posted by: 2023taxer
from Wisconsin
Verified Purchase:Yes
Required .pdf software would not install and locked computer up. As a result, I had to print out my State return and mail it the day after tax deadline. Not happy about that.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock