Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4 out of 5
4.4
(149,012 Reviews)
Open Ratings Snapshot
Rating breakdown 149,012 reviews
5 Stars
97,650
4 Stars
27,998
3 Stars
10,406
2 Stars
5,385
1 Star
7,573
85%of customers recommend this product. 
(
52,526 out of 61,626
)
Best Buy Privacy Policy
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
3 out of 5
3
Worst year
on April 19, 2024
Posted by: Here2
from Montana
Verified Purchase:Yes
The Montana state program had issues with the Montana Health Savings account. I wish the program would let you make changes on the actual forms, not the worksheets or questionnaires. I would like a version for people who are tax savvy but want a program to ensure they are up to date on new tax laws.
I would recommend this to a friend!
Value
3 out of 5
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1 out of 5
1
You have problem with the software
on April 19, 2024
Posted by: Tapan
from Texas
Verified Purchase:Yes
Scholarship in come is put into 1098T in Box1 and Box5. If box 5 is > box1 then its taxable. Your this part asks like old questions no change no updates. And if scholarship income is taxable the student should be able to save in IRA. Sorry your SW is very convoluted here. No clear questions and entries. I had been using your SW for tens of years but I will NOT use your SW from next year.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1 out of 5
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3 out of 5
3
Great Helper, Shakey Program
on April 19, 2024
Posted by: RHHCJH
from NC
Verified Purchase:Yes
I have used H&R Block software for years. This year there was more "tax" language than simple English. Also, the software dropped some entries that I only found after printing what I thought was a complete return. Thankfully, a wonderful "Brenda" in Mississippi patiently walked me through a long process to re-0enter my files so I could file my returns in a timely and accurate manner.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3 out of 5
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5 out of 5
5
Long time User
on April 19, 2024
Posted by: BertB
from San Diego, CA
Verified Purchase:Yes
I've been using H&R Block/TaxCut Deluxe for over 30 years and it has a great tool for preparing my taxes.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5 out of 5
5
Written by a customer while visiting HRBlock
Customer Rating
1 out of 5
1
Did your software fail or server crash?
on April 19, 2024
Posted by: Kelly24
Verified Purchase:Yes
Had to click efile many, many times before transmitted. Got 3 emails. IRS accepted 20 minutes after IRS Rejected and I did not change anything. Now software says Federal not filed. Casualty loss not allowed 2018 thru 2025 unless related to Federal disaster but your software was asking many more questions beyond year of loss and was the loss related to federal disaster.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1 out of 5
1
Tell the WORLD how you did in 18-hr 4/15 meltdown!
on April 19, 2024
Posted by: FuriousAndScared
from Chicago
Verified Purchase:Yes
Value this! EVERYTHING HRB has done since Sun 4/14 9 pm Chicago time has been insulting, bewildering, infuriating, and downright scary. Block's gaslighting isn't gonna stop is it -- including this "how we doing" appeal last night Thurs 4/18 11:53 pm in my inbox? Only the investigators know for sure. I guess.If you can't come clean about that 18-hour outage, somebody gonna come after you if they somehow haven't already! There's a big giant rat here, and its legs are starting to get twitchier by the hour. You're hearing this from somebody who's been buying and using Deluxe + State as an "Amazon Exclusive" since 2017. Show some class, before you see some action.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1 out of 5
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1 out of 5
1
too complicated, hard to move forward
on April 19, 2024
Posted by: aihole
from brighton, NY
Verified Purchase:Yes
I thought this program will recognize last year's return... still waiting..
Hard to retrieve stuff that impedes you from filing your return...
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3 out of 5
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1 out of 5
1
Complete failure on TAX DAY
on April 19, 2024
Posted by: Anonymous
from OH
Verified Purchase:Yes
This would not accept efiles on April 15, But charged my credit card 10 times for trying
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1 out of 5
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
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