Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(149,012 Reviews)
Rating breakdown 149,012 reviews
5 Stars
97,650
4 Stars
27,998
3 Stars
10,406
2 Stars
5,385
1 Star
7,573
85%of customers recommend this product.
(
52,526 out of
61,626)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Taxpayerjohn
from Phoenix, AZ
Verified Purchase:Yes
Software worked well, but on tax day for a gateway issue to prevent transmission of my return was a cause of great anxiety.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Brian333333
from St Louis
Verified Purchase:Yes
I have been using the product for over 15 years and never had much of an issue. This season they had a major outage that almost had thousands of customers late on taxes. Hope they learned and correct the mistake for next year.
Value
4
Written by a customer while visiting HRBlock
Posted by: Markmarkmark
from Texas
Verified Purchase:Yes
Was forced to preparing hard copy, envelope, and check for mailin filing
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bad gateway1
from Omaha, Nebraska
Verified Purchase:Yes
Had issues submitting taxes on 4/14 through 4/15 and all that was communicated through the app was that it was an issue on my end.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DannyWH
from Lexington, KY
Verified Purchase:Yes
I have been a customer for over 10 years and would never change
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
H&R Block Really let me down at the worst time
on April 19, 2024
Posted by: Jray13
Verified Purchase:Yes
We went to file our taxes on the evening of the 14th knowing that we could efile. When we attempted to efile, We kept getting a "Bad Gateway" message. We were charged for each attempt to file and these aren't pending charges. I'm going to have to dispute them.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Portland Dev
from Portland, OR
Verified Purchase:Yes
I’ve been using the Mac app for several years. It makes filing easy and I have few complaints. This year, however, I was a victim of your backing infrastructure having issues, getting “bad gateway” errors. I’m a web developer and would recommend that you have a public server status page that I could refer to when errors like this happen. Being able to see a red status in your side would have prevented me from trying multiple times (and getting multiple pending charges) and would go a long way to making me feel better about the problem, knowing that you know there’s an issue and are working on it.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Kamel
from Boston. Mass.
Verified Purchase:Yes
I have been using it the past few years and I am glad I have.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock