Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,983 Reviews)
Rating breakdown 148,983 reviews
5 Stars
97,637
4 Stars
27,989
3 Stars
10,404
2 Stars
5,382
1 Star
7,571
85%of customers recommend this product.
(
52,509 out of
61,607)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Gravygoats
from Columbus, Ohio
Verified Purchase:Yes
The last update to the tax forms was April 9, 2024 before electronically uploaded my files. I started the process in January. Why are you always so late in updating your forms? I could submit until you were done doing the forms. Also you failed to correctly calculate my school district income tax so now I have to pay again! Try to get this right the first time.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Smellgood
from Kansas
Verified Purchase:Yes
I have used this for several years. Never been disappointed!!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Esteban915
from El Paso, TX
Verified Purchase:Yes
This is my sixth year using H&R! I like how easy it is to use it and feel confident that my return is well prepared.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: GeorgeX
from Michigan
Verified Purchase:Yes
1) The program converted W2 income to Business Income and asked for Sched C data. I had difficulty deleting Sched C.
2) The program does not go to Form 8962 to calculate the Advanced Pmt of PTC and submit the form which the IRS required from me.
2) The program does not go to Form 8962 to calculate the Advanced Pmt of PTC and submit the form which the IRS required from me.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Johnny45A
from Raleigh
Verified Purchase:Yes
This software had a severe problem with RMD.
It appears to get lost within its calculations. It balked at letting my brother file his returns because he didn't satisfy the RMD demands of the software. My brother doesn't meet the age requirements for RMD.
It appears to get lost within its calculations. It balked at letting my brother file his returns because he didn't satisfy the RMD demands of the software. My brother doesn't meet the age requirements for RMD.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 2023 Newbie
Verified Purchase:Yes
The 2023 filing had a hiccup. It was very frustrating not being able file my taxes and being charged multiple times for trying to file. That being said, I was finally able to file my taxes and I was reimbursed for the multiple charges. I was happy to be able to electronically file.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: PK NYl
from New York NY
Verified Purchase:Yes
Have used H&B for several years and will continue to use their product.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: bdupree
from Charlotte, NC
Verified Purchase:Yes
I've used H&R every year as long as I can remember. The last 3-4 years, I switched to the download-and-install version for specific reasons. This year after spending hours making sure everything looked right, I had to endure the stress of receiving about 24 straight hours of "bad gateway" errors when trying to send my taxes. I owed money, so my payments to federal and state were tied up in this H&R server issue. I even started trying to transmit the day before on 4/14. On top of that, I had to sit there and watch about 20+ pending credit card holds show up for every attempt I made to eFile. This is the last year, I promise you.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock