Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,983 Reviews)
Rating breakdown 148,983 reviews
5 Stars
97,637
4 Stars
27,989
3 Stars
10,404
2 Stars
5,382
1 Star
7,571
85%of customers recommend this product.
(
52,509 out of
61,607)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: MT from KC
from KC
Verified Purchase:Yes
I have been using this software for years and it does a great job. However, I was caught off guard when I tried to electronically file my return and received error messages that I could not connect with server. This continued to happen over multiple attempts to electronically file. I researched online and found this was happening to other users. Finally, after continuing tries (over hours and the next day) the software finally made connection and the file went through.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LH27
from Phoenix, AZ
Verified Purchase:Yes
Great software. Convenient filing and saving returns. Convenient import of last years data. Unnecessary outage of desktop software version on tax day. Please fix that going forward
I would recommend this to a friend!
Written by a customer while visiting HRBlock
Posted by: nothappythistime
from Flower Mound, TX
Verified Purchase:Yes
One part of the questionnaire on rentals and royalties was quite confusing. I had to go back to it multiple times. Needs to be much clearer. Also, it took about 10 tries to efile before my return went through. I understand that I filed the last day, but I had no choice due to other financial circumstances. However, your system should be able to handle the rush, otherwise, what's the point. I was disappointed this year. Next year I will likely go back and try Turbo Tax again.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Still very satisfied with HRBlock tax software.
on April 19, 2024
Posted by: mzarowitz
from California Central Coast
Verified Purchase:Yes
This is my {double-digit} year of using HRBlock. I had begun with TurboTax. You must be doing something right.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Ken4321
from Michigan
Verified Purchase:Yes
H&R software has been my go-to for many years. I've seen steady improvement in the usability and functionality. Definitely simplifies the tax doing and I don't worry about errors. I found the user interface for RSU's confusing this year. I sold some RSU's, but the RSU data entry didn't lead to the completion of the capital gain/loss section. It was basically a dead end. In the same menu list, it was better to skip the RSU selection and go straight to the sold stock selection (having the RSU selection was of zero value). Also, I would like to see H&R increase the usability of the imports. Very few imports work or are worth the time it takes to create the import.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Leeden
from Burlington, Connecticut
Verified Purchase:Yes
I liked the flexibility when using the H&R program. Started a tax return, took a break and picked up where I left off. Also, I ran two programs to find the best way to file.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: taxpay24
Verified Purchase:Yes
Software was mostly ok. Federal was fine but federal e-file was down for last 2 days to file, luckily it worked that afternoon but was stressful. Did not tell me until last minute when I tried to e-file that my kid who had worked and was under 16 needs to file via paper. Why would this not be made clear before I try to file? You know how old they are when I start the return.
State portion was not impressive as it left out getting substantial refund for my kid was eligible for.
State portion was not impressive as it left out getting substantial refund for my kid was eligible for.
Cons: Doesn't maximize refund, Hard to prepare
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Eka30
Verified Purchase:Yes
I’ve used H&R Block a lot over the years and I was especially disappointed this year. It doesn’t do some very basic things (like calculating average mortgage balance). It’s also pretty lame it charges extra for the state filing. For this much money and effort, I’m just going to go with a CPA next year.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock