I bought this thru a third party vendor and was disappointed in the outcome. In all my years of using I’ve never run into the problem of e-filing. When purchased it says I can do up to 5 e-files free. After submitting two returns for free the next two I did I had to pay out of pocket because it claimed I had reached my limit. If the limit is 5 free why was I only able to do 2? Very disappointing.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
This is the first year they didn't manage to directly download my info from Fidelity, so I had to manually enter it. Worse, I could not check the box saying the securities I donated were securities within the program. The program kept asking for the appraisal information. I had to print it to check off the correct box, which meant mailing in both federal and state returns.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.