Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,983 Reviews)
Rating breakdown 148,983 reviews
5 Stars
97,637
4 Stars
27,989
3 Stars
10,404
2 Stars
5,382
1 Star
7,571
85%of customers recommend this product.
(
52,509 out of
61,607)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Cal OB
from NC
Verified Purchase:Yes
I have used this program for years but the last 2 years I have not been able to efile. I have gotten transcripts of previous years and verified info but IRS keeps rejecting my return.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: ety1955
from Illinois
Verified Purchase:Yes
This version were not easy to navigate and does no offer any option. Unlike the previous years where all questions are clearly defined there are sub questions within the questions. I hope they fix this next year.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: unionman26
from Maryland
Verified Purchase:Yes
I have been using H&R tax software for over 30 years and have never thought of using any of the competitions programs. I have never been audited and that says a lot to their accuracy.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: TaxMan2023
from Boston, MA
Verified Purchase:Yes
SW was a comprehensive guide to efficiently completing our yearly filing obligation. The program makes it "easy" to get from entering your personal info to getting your forms filed via upload or US Snail Mail.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: shannon5th
from Syracuse, NY
Verified Purchase:Yes
I'd never paid estimated NYS taxes before. I started the IT-205 form, entered my estimated taxes for the year, and expected to be taken through a process where the taxes would be calculated. I also expected to be able to double-check before finalizing the transaction. Neither of those things happened and I ended up allowing NYS to take out the full amount of estimated taxes for the year, which has caused me many problems. I've checked online: others have had this problem in past years.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
I have used it for years and am mostly satisfied.
on April 19, 2024
Posted by: Lee12345
from Nashville
Verified Purchase:Yes
Everything worked all season until the last two days when server were inaccessible
BAD GATEWAY
I mailed an extension for my protection after 2 days down, but I was finally able to file online on the evening of April 15th.
BAD GATEWAY
I mailed an extension for my protection after 2 days down, but I was finally able to file online on the evening of April 15th.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
3
incorrect treatment of deferred income W2 for NJ
on April 19, 2024
Posted by: laxman37
from central NJ
Verified Purchase:Yes
Been using the deluxe product for years and have been very satisfied. However I ran into an unexpected issue this year. My only W2 income in 2023 was a distribution from a deferred income plan. There were no issues with the Federal portion of the return, but when H&R Block Deluxe 2023 applied that W2 to my NJ return it classified it as "other" income and prevented me from e-filing my NJ return.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mike007ny
from Syracuse, NY
Verified Purchase:Yes
I've used both of the major tax preparation software and find that the Turbo Tax is more intuitive to use than H & R. Both prepare the taxes as expected, but there is a lot of back and forth in H & R vs. Turbo Tax. H & R is good for simple returns where as Turbo tax excels with the more complex ones.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock