Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,983 Reviews)
Rating breakdown 148,983 reviews
5 Stars
97,637
4 Stars
27,989
3 Stars
10,404
2 Stars
5,382
1 Star
7,571
85%of customers recommend this product.
(
52,509 out of
61,607)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Kirooz
from Dayton,OH
Verified Purchase:Yes
I used this for my 2022 and 2023 taxes. 2022 taxes went super great, but my 2023 taxes kept getting rejected after using this. Turns out that they never submitted my 2022 taxes despite going through the entire process and e-filing them when they were due! (I still have copies so I know I completed the process on my end)
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CMurr
from Lexington, KY
Verified Purchase:Yes
Twelve years long & still going strong. H & R has never let me down. It's simple, intuitive, user friendly, straight forward navigation, informative, provides future planning, and it's kept me audit free. H & R takes care of me year after year!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Bob_U
from Idaho
Verified Purchase:Yes
HRB had an issue a couple of days before April 15th in that home users could not file their taxes. Gateway error is what was display when filing. Fortunately, a few hours before the deadline their techs resolved the issue, and I was able to successfully file state and federal.
HRB, please test your product before 2025 filing date and make sure this doesn't happen again. It was too stressful and should not have happened. You get one more chance and then it's TT.
HRB, please test your product before 2025 filing date and make sure this doesn't happen again. It was too stressful and should not have happened. You get one more chance and then it's TT.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
EFile Broken during Deadline -- but wants review
on April 19, 2024
Posted by: Newzbytes
Verified Purchase:Yes
After not allowing e-files to complete for almost a day leading into the deadline -- and encouraging people who paid for their service to send by snail mail... they wanted a review.
Come on. Usually love the software but this year they missed badly with the efile issue. Barring everyone with issues recieving it free next year I'm not sure how they recover.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: thrifty dood
from CA
Verified Purchase:Yes
I've been using it for years, kind of gotten use to it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Servers downed
from CA
Verified Purchase:Yes
We had high stress because when we went to efile on Sunday it would not go through and the problem persisted for 19 hours. We also could NOT find clear instructions as to how Community Property should be entered into the software for Married Filing Separate and were told twice by chat and once by phone that they were supprt only for the software and that I should look into the services of a tax preparer which I believe we will be doing next year.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: WAStateDisappointed
from Lacey, WA
Verified Purchase:Yes
I prepared my taxes in January and then waited to file because I owed money. I could not submit the tax forms electronically because it said there was a Gateway Error. At one point, even though it said there was a Gateway Error, I received an email saying the return had been successfully transmitted followed impossibly only seconds later by an email saying that the return was accepted by the IRS. I had to print out the forms, then leave work after the Post Office opened, then pay for postage and certified mail. Also, there was a point during the review portion that it said that a number the program directed me to enter was wrong. How? I have been using the product for several years and the product has gone down hill.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fasteddie515
from Kings Park, NY
Verified Purchase:Yes
Have been using this program for almost 20 years and got me through another Tax Season with comfort and ease.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock