Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,983 Reviews)
Rating breakdown 148,983 reviews
5 Stars
97,637
4 Stars
27,989
3 Stars
10,404
2 Stars
5,382
1 Star
7,571
85%of customers recommend this product.
(
52,509 out of
61,607)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
1
Server down on 15 hours Tax Day is not acceptable.
on April 19, 2024
Posted by: Axys
Verified Purchase:Yes
Poor service, server down on Tax Day without promptly public notice. I have to spent many hours trying to submit my tax return, so frustrating and disappointed.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RJost
from Utah
Verified Purchase:Yes
I have been using H & R Block software for the last 10 years to do my taxes. I typically buy both the Federal and the State version. Set up is very quick and it imports the preceding year's tax return easily. Working through the return is straightforward if you have assembled all the required documentation ahead of time, especially if you have done taxes before. There are a few interview questions where the interface could be a bit clearer, but overall, I give it high marks for helping me through the process. I plan to keep using it for the foreseeable future.
Pros: Easy to prepare, Easy to import documents
Value
5
Written by a customer while visiting HRBlock
Posted by: Xcfth
from Michigan
Verified Purchase:Yes
Person on help deck really helped. She saved your bacon.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Frustrated user from IL
from IL
Verified Purchase:Yes
Spent more than 24 hours trying to e-file with error message every time. Had to go to fedex to print federal and state forms and send via certified mail. Wasted so much time and money because of broken system. Will move to different option next year.
Pros: Fast
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: OnePayer
from San Diego, CA
Verified Purchase:Yes
Great product at large. My 2002 return couldn't be opened nor used for importing data. Luckily I had pdf file and could use it to import.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Noneya2024
from Hillsboro, Oregon
Verified Purchase:Yes
When I realized in February that I would owe the IRS, I decided to wait until April 14th to file. Unfortunately, when I clicked submit, I received a gateway error. I wasted 3. hours trying again and investigating. I gave up and tried again on the 15th. Since I still got the gateway error, I decided to print and mail my forms. I used the forced service to pay my federal taxes which charged nearly 1% more than the ones suggested by the IRS. Luckily, I saw the submission issues were fixed in the afternoon so I could e-file rather than having to rush out to UPS.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sycamore68
from Indianapolis
Verified Purchase:Yes
I have used H&R Block tax program for many years. The only thing frustrating this year was that I had to try many times to get the file to transmit. I should have done my taxes earlier, but this is something HRB should have anticipated and planned for.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Coastal roses
from Bandon OR
Verified Purchase:Yes
I have used this product for several years and find it accurate and timely.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock