Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,983 Reviews)
Rating breakdown 148,983 reviews
5 Stars
97,637
4 Stars
27,989
3 Stars
10,404
2 Stars
5,382
1 Star
7,571
85%of customers recommend this product.
(
52,509 out of
61,607)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: andypat
from Colorado
Verified Purchase:Yes
The software handled most of my issues well, but there were a few (admittedly uncommon) that were not covered.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Rook0211
from SC
Verified Purchase:Yes
Very user friendly…Captured all I needed to complete my taxes!..
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: JDyc
Verified Purchase:Yes
Spent nearly 2 hours attempting to process e file online.
Software and system sent confusing and contradicting messages. Not fun!!
Software and system sent confusing and contradicting messages. Not fun!!
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TT73
from Ohio
Verified Purchase:Yes
You had one job. That is to keep your servers up so that paying customers could efile when they completed their taxes. I could not, my credit card got charged multiple times (charges still pending) and a state of panic set in as to if I had to print and hustle to the post office.
Completely inexcusable for a company of your size in the last 24 hours before taxes are due.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: HandR_Fail
from Los Angeles, CA
Verified Purchase:Yes
Couldn't submit it electronically to the IRS upon completion of my taxes. Had to wait several hours to try again. Monitored Twitter for an announcement. My credit card had (and still has as of today) multiple pending holds, tying up my available credit.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 2 days down
Verified Purchase:Yes
IRS rejected due to form not working correctly. E-filing capability was down for two days due to issues on HRB that were widely publicized, never again will we use HRB, they lost all trust from us.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
First year where it seriously seemed to struggle.
on April 18, 2024
Posted by: Dscoul
Verified Purchase:Yes
Couldn't handle a K-1, interview section for partnership was very poorly written. Multiple "errors" where it threw zeroes onto forms I didn't need at all. Garbage experience, honestly thinking about switching after many years of no problems.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jimbo KC
from Kansas City
Verified Purchase:Yes
I like that the program gives assurance of being "ready to file." Servers somewhere were on the fritz at 2:00 AM early 4-15-2024 but were operating okay at 9:00 AM same date central time. Whatever problem there was, was corrected timely.
Pros: Easy to prepare, Easy to import documents
Cons: Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock