Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,983 Reviews)
Rating breakdown 148,983 reviews
5 Stars
97,637
4 Stars
27,989
3 Stars
10,404
2 Stars
5,382
1 Star
7,571
85%of customers recommend this product.
(
52,509 out of
61,607)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Izzy 26
from Fontana Ca
Verified Purchase:Yes
I have used the H&R desktop to my taxes and my son’s taxes. It is accurate and the program is easy to use. My biggest gripe is that updates are always so late. The program should be ready to go right from the beginning. Can you imagine buying a car and you’re ready to drive but it only goes in reverse until the next update. Who would buy it. This your your e-file system crashed on the 14th of April.Really? This shouldn’t happen. Then your messages made me feel like my system was the problem, but all along it was your system that was down. It doesn’t make me feel very appreciated.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: TCM68
from Michigan
Verified Purchase:Yes
I"ve been using your tax software since 1993 (formerly Taxcut). Generally, it was a good product. A few years ago, Block stopped offering online help - Strike 1. Then the day before Tax day 4/14/24, your server would not process online IRS submittals. This last until 2:00 on 4/15/24. Forcing me to print 40+ pages of taxforms and then taking them to the post office to send Certified mail - strike 2. In an attempt to file my statae return electronically three times, my credit card was fraudlently charged three time so now I have to deal with that mess -Strike 3. You have lost a customer for life after this debacle.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Hon c
from Maryland
Verified Purchase:Yes
I've been using the software for 10+ years without any major issue but this year was a huge disappointment. When I tried to e-file federal and state returns, I kept on getting bad gateway errors for two days. As it was getting close to post office closing time, we ended up filing by mail, which is truly unacceptable. Adding insult to the injury, when I came home after long wait at the post office, the software submission issue was fixed so I just sent in my federal return for quicker refund. Hopefully filing both in paper and e-file will not cause any issue.
I will seriously consider other software options when I file for 2024...
I will seriously consider other software options when I file for 2024...
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
H&R Block failure on 4/15 shows customers are 0
on April 18, 2024
Posted by: JustaNumber2u
from Seattle,Wa
Verified Purchase:Yes
I've used your software and efiling services for years and you completely failed to provide efiling sevices on the most important day 4/15. You know it and you did nothing!
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Overtaxed55
from Georgia
Verified Purchase:Yes
Won’t use again. Was caught up in the “bad gateway” issue on tax day. Every time I hit the file button I was charged. Had to call my bank and get them to stop the payments. It’s tax day. It’s tax software. Do your job.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
I've been using this software for about 25 years
on April 18, 2024
Posted by: Jim1990
Verified Purchase:Yes
I've been using this software for about 25 years and have never had the problems I've had this year. I will probably try something different next year.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sgolden
from Decatur
Verified Purchase:Yes
I’ve used the disk download for several years but was very disappointed when the system did not allow me to process my return. I was unable to find a solutions and a reason as to why. Eventually my return processed but left me without the ability to track the status.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: anotheranonymoususer
from California
Verified Purchase:Yes
I have used this software for a number of years, and have always appreciated it. Happy with the interface and preparation process. This year, I was one of the people who was unable to file during the final 2 days of 4/14-4/15. Very stressful experience, and extremely unfortunate timing. I appreciate the work your team eventually did to fix the problem, but given the circumstances, I am unable to offer a higher rating for this year’s software.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock