Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,983 Reviews)
Rating breakdown 148,983 reviews
5 Stars
97,637
4 Stars
27,989
3 Stars
10,404
2 Stars
5,382
1 Star
7,571
85%of customers recommend this product.
(
52,509 out of
61,607)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
2
Confusing at the final step try to sale services
on April 18, 2024
Posted by: Kanu
from Illinois
Verified Purchase:Yes
20 hours program was out of communication and contact with IRS server. It felt like a scam and program was delayed to communicate with the outside server It seemed like it was deliberately created so to same some services. Many complaints were posted allover the social media and on companies website to the yahoo finances conversation. Anyone who went thru the sickening experienced and traumatic event must receive full refund for the software.2023
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
5x charges to attempt file. Svc down on tax day!
on April 18, 2024
Posted by: Dpjtaxes
from Richmond, VA
Verified Purchase:Yes
Service went down April 14th and most of April 15th. Every attempt to file taxes involved HR block erroring but charging again.
This is not an enterprise, commercial, or even personal quality product. I’ve used hr block for many years but never again.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Lancelot813
from Lexington, MA
Verified Purchase:Yes
Our family's tax returns have gotten more complicated over the years and the H&R software made it easier to take each new step.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Edward the POed librarian
from CRITTENDEN KY
Verified Purchase:Yes
Bought the product knowing I would owe and planned to file at 11 am to avoid the post office on the 15th. Guess what product wouldn't allow you to send to the IRS. Will try Turbo Tax next year after using your product since 2008. Finaly sent after 7 pm. State probably gonna fine me because not accepted till the 16th
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: BlockSuckZ
Verified Purchase:Yes
While the software was just as simple/helpful as previous years, the fact that I could not efile on tax day was unacceptable.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dismayed want a refund
from North Carolina
Verified Purchase:Yes
Everything was fine until the submission and it rejected saying my spouse's DOB was wrong. It is NOT wrong and never has been wrong with any tax filing. I tried 5 times and updated the DOB each time by re-entering the correct date and nothing worked. Extremely disappointing that I paid for a service that didn't work!
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Architect44
from Atlanta
Verified Purchase:Yes
During final review, when the software required additional data validation, it didn’t say from which tax statement (ETrade 1099-doc, Fidelity 1099-InT, etc) the data in question came from. Which required me to go back thru all tax statements to determine where the figure in question was entered. This would seem like an easy feature to code into the product, but it doesn’t provide this level of detail today.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: yakcamp
from Dallas
Verified Purchase:Yes
There is a lot of wasted time. The software could be improved by profiling the taxpayer upfront so, for example, itemized deductions could be skipped
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock