Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,983 Reviews)
Rating breakdown 148,983 reviews
5 Stars
97,637
4 Stars
27,989
3 Stars
10,404
2 Stars
5,382
1 Star
7,571
85%of customers recommend this product.
(
52,509 out of
61,607)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: extremelydisappointed2023
Verified Purchase:Yes
I was one of the thousands of customers negatively affected by the efile outage on April 14 and April 15. This failure caused a serious hardship to file five paper copy returns. I will not feel confident until I receive confirmation that all returns have been received and successfully processed. I will be requesting a full refund and do not plan to use This product in the future.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Bad gateway error nearly caused me unable to file
on April 18, 2024
Posted by: hugely disappointed
Verified Purchase:Yes
I've used HR block for many years. But this year, it completely faltered on the last 2 day of tax filing until late 04/15. I couldn't file my tax return and stuck on Bad Gateway error over 10-15 tries. It was so frustrating that I had to file extension for both federal and state on 04/15.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Missed filing
from Charleston sc
Verified Purchase:Yes
When I went to file my taxes their server failed and I was forced to leave work early and head to the post office to mail my return in a paper version when I wanted to file electronically
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: henry28174
from North Carolina
Verified Purchase:Yes
when I couldn't e-file because your server was down. Perfect timing by the IT morons.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TurboTax Lover
Verified Purchase:Yes
Who did you hire to write your crapware, code ninjas? First and last time I even think of using your product!
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CJayP
from Concord, CA
Verified Purchase:Yes
How do you let your server fail the weekend taxes are due? Unnecessary stress and fixes us to plan alternatives to filing. Next year I am going through someone else. Not worth the aggravation
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Wizard of Odds
from California
Verified Purchase:Yes
It worked pretty well. I did get stuck at one point after correcting my RMD error that the software deftly took me too, but then it it didn't allow me to progress until the next morning. Strange
The price seems quite high.
The price seems quite high.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
2
Written by a customer while visiting HRBlock
Posted by: LeeMowers
from Illinois
Verified Purchase:Yes
I was very disappointed with the failure of your servers to accept filing transmissions on the evening of 4/14 and the morning of 4/15. Although i did not own anything substantial that could incure a late payment penalty, it did substantially increase unease and anxiety. I have used your programs for over a decade.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock