Program is easy to use..guides you through your taxes step by step. Ran into huge prob night before taxes were due through. It wouldn't transmit my taxes..kept getting errors. Would definitely use their program again..but not leave it to the last minute in case their system goes down again.
Biggest tax day and they had major system issues that delayed efile for many hours. Very stressful.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
The military amount for Virginia exemption, 20K for 2024, should be programmed in the software. Thanks for fixing the problem so quickly concerning submitting to IRS.
Unable to file taxes when I needed. Left too much uncertainty.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I've been using this product since 2010. Normally fairly easy but this year had problems with the state return and had to file that separately.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I tried many times to e-file and it would not go through. In the afternoon on 4-15-24 I printed my forms and wrote my check. I was headed out the door to go to the post office when it finally went through and was accepted by the IRS. It was very frustrating and stressful the whole day on 4-15 trying get file my taxes.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
After the experience of your servers crashing on the 14th and the subsequent handling of it , I will never purchase this product again.15+ year customer. Why is there no zero star rating?
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
The program was good for the completion of the taxes but when it came time to file the taxes the server was down. Next year I will switch to a different program to avoid the last minute stress
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.