Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,983 Reviews)
Rating breakdown 148,983 reviews
5 Stars
97,637
4 Stars
27,989
3 Stars
10,404
2 Stars
5,382
1 Star
7,571
85%of customers recommend this product.
(
52,509 out of
61,607)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Vanmark
from Georgia
Verified Purchase:Yes
Other than servers being down on the most important day of the year for taxpayers, and being charge 29 separate times for something I never got. (No exaggerations), and spending the full day printing and mailing my returns, I would say it's a good product. If you like to do those kinds of things in your "not free" time.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Vlad the Impaler
from Texas
Verified Purchase:Yes
Past years this has worked fairly well. The big advantage is e-filing, but it does help to keep all the documents straight and track which forms you need. However, this year was a nightmare. Nighttime on 14 April the eFile servers go down and are out until after noon on the 15th. Next, the IRS rejects my eFile for two reason, both of which are imported when you use your TY2002 file. It tells you the two reasons and gives instructions on how to resolve them. One instruction refers to my spouse's last years AGI, but we always file jointly and there is no such thing. Tells me to use a work-around that does not exist. Points to a line on a form 17z; there isn't one. Second item is last years PIN for my wife is incorrect. I check it against last years file, and it is correct. I look on last years printout, still correct. I had to give up, and use their last resort instructions, which to print it out and file paper. Unacceptable.
Pros: Fast
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bradenton Florida
Verified Purchase:Yes
I was honestly scared this time due to Bad gateway error encountered on very last day . Wasted my time trying for other tax softwares , panicked and had to take off of work to submit the return on very last day . Tax filling indeed was more stressful with h&r, considering another alternative next year .!
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Wes72971
from Bridgewater, NJ
Verified Purchase:Yes
I filed on tax day, got a repeated “Bad Gateway” but they didn’t hesitate to charge my account over 20 times. 5 days later the charges still haven’t dropped…
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: V A B
from Gambrills MD
Verified Purchase:Yes
Especially happy that provides a special retirement income feature that Turbotax does not have. However, this year I had problems e-filing the federal return on April 14th due to Bad Gateawy code when it was not connecting to HRBlock server. I filed bothe State and Federal together. But the federal was rejected and after correcting federal was accepted bur I still do not know what is happening to my State e-filed return.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Xxxxxx cc
from Wisconsin
Verified Purchase:Yes
Software purchased on line did not work. Could not reach anyone for help so bought a second software. Not happy about that.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jefisherjr
from Richmond, VA
Verified Purchase:Yes
I've been using the H&R tax program for over 20 years and it has generally worked well. I retired in 2023 which included several IRA changes including a rollover, a Roth contribution, and an RMD on an inherited IRA. I electronically imported the 1099-R and 5498 forms from my financial advisor. However, when I tried to submit my federal return electronically, I was notified that a Form 8606 was required and therefore, I could not electronically file my return with the IRS. I don't understand why the H&R tax program is unable to produce a Form 8606, since all the necessary information to produce it is provided in the 1099-R and 5498 forms.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Taxes stink
from Brentwood, Tn
Verified Purchase:Yes
Ive used for the past 5 years and I like the set up.Unfortunately the efile was blocked on April 14 to the afternoon of the 15th. Caused a lot of stress.H&R Block software worked perfectly though
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock