Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,983 Reviews)
Rating breakdown 148,983 reviews
5 Stars
97,637
4 Stars
27,989
3 Stars
10,404
2 Stars
5,382
1 Star
7,571
85%of customers recommend this product.
(
52,509 out of
61,607)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Very Dissatisfied999
from Maryland
Verified Purchase:Yes
I bought the software expecting that after I entered my & my family member's information the software(s/w) would be clear about which tax credits were allowable and why credits that were not allowable were not allowed. In this case my 2 sons are both in college and the college tuition tax credit appears to be not allowable on any of my family member's tax returns but your s/w does not explain if it is or is not and why. The tax credit just does not appear. Very poor program. I hope Turbo Tax or Tax Act has better explanation.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: In the wind
from Chicago
Verified Purchase:Yes
Your system crashed and tied up multiple filing fees on my debt card
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JAM57
from Torrance, CA.
Verified Purchase:Yes
Been using Tax cut / HR Block software for many years. Great that it picks up the previous
years information. Just need to edit the figures. Reminds me of things I might have overlooked.
years information. Just need to edit the figures. Reminds me of things I might have overlooked.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: 2023 Review
from Ohio
Verified Purchase:Yes
Been using this tax software for for federal years and this year was first time use the State version as well. Pleasently surprised with it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
No Ef-Filing Possible before T-Day? Unacceptable!
on April 18, 2024
Posted by: ExHRBCustomer
from Arlington, TN
Verified Purchase:Yes
Many bugs in the product this year. Automated transfer of transactions from the broker? Yes, but I had to confirm every single transaction. Obviously, HR&Block don't know what short selling is!
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Marty MLT
from Cleveland
Verified Purchase:Yes
I had to put my poll worker pay in as jury duty. You had no other way of handling.
Cons: Hard to prepare
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LT client
from Larchmont, NY
Verified Purchase:Yes
The software generally worked well. However, we ran into a digital submission problem with the kids returns and had to mail them in. Also, there were some categories for NY W-2 deductions that were not listed this year, like SDI that were there in the past.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: B2024
Verified Purchase:Yes
I’ve used this program for years. The system issues related to e-filing my taxes on 4/14 and 4/15 have me seriously considering a new process next year. The pending charges have still not cleared my account. Would not recommend after this year’s experience.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock