Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,983 Reviews)
Rating breakdown 148,983 reviews
5 Stars
97,637
4 Stars
27,989
3 Stars
10,404
2 Stars
5,382
1 Star
7,571
85%of customers recommend this product.
(
52,509 out of
61,607)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
3
Very disappointing.Was not able to efile for hours
on April 18, 2024
Posted by: Smiley2458
from Michigan
Verified Purchase:Yes
Software was okay. Spent several hours over 2 days trying to e-file. Unfortunate timing of having system problems. Should not have taken that long to resolve.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Taxing software
from Florida
Verified Purchase:Yes
The software is fine but not being able to submit on the last day of submitting is not in any way a good thing.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MauiMontana
from Kalispell, Mt
Verified Purchase:Yes
As a customer, I was not aware of the changes made to actually go in and pay our taxes due. In the past when I gave the credit card number to purchase the State filing, it used the same credit card to pay outstanding taxes. It was all automatic. No so this year. Kept watching for CC notification but when I still didn't have it I did some investigating. This should be somewhere easy to access.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Leaving2024
Verified Purchase:Yes
Servers crashed on the eve of tax day and throughout the 15th causing a ton of anxiety. Poor communication from client service chat bot and confusing emails that conflicted with the status showing on the desktop software.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: PB24
Verified Purchase:Yes
Software is easy to use. Prompts you through the tax process. Only negative is if you make an error it is sometimes difficult to correct
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Throw
from North carolina
Verified Purchase:Yes
I tried to efile my return on April 14, 2023 and had a really bad experience. I tried to efile it approximately 30 times around 10pm and each time I got an error message “bad gateway”. I woke up in the middle of the night and tried again with no success. The next morning i tried again and got the same error. I checked my email and it said I sent the return twice and there was an email showing a rejection and an acceptance. The H&R Block app stated the return had not been sent. Now I am facing a dilemma. I don’t know if my return has been filed or not . Do i mail a return and send payment with it or do I wait to see if the return was accepted? If the return I efiled was accepted then my account will be debited twice for payment. This is unacceptable.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Gcran
from Kansas
Verified Purchase:Yes
HR software has never let me down until this year. I was unable to e file the evening of April 14 into the 15th. I finally printed and mailed. I received email confirmation that my tax return had been accepted by the IRS, BUT the software never showed the return had been sent.
Pros: Easy to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Program works well. Online Chat Help not Good!!
on April 18, 2024
Posted by: BigBill14
from MA
Verified Purchase:Yes
Ask for help with online support and they basically told me to screw.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock