Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,983 Reviews)
Rating breakdown 148,983 reviews
5 Stars
97,637
4 Stars
27,989
3 Stars
10,404
2 Stars
5,382
1 Star
7,571
85%of customers recommend this product.
(
52,509 out of
61,607)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Jm2024
from Sterling,MA
Verified Purchase:Yes
April 15 and your systems were DOWN. You didn’t update your main number so I had no idea where the fault was. I spent 45 minutes on hold until I finally hung up fired of waiting to speak to someone. I paid full price for EFiling and got screwed. I ultimately had to print both state and fed and pay for postage with certified confirmation.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Good program until it was time to submit taxes.
on April 18, 2024
Posted by: Abby902
from Idaho
Verified Purchase:Yes
Program took us step by step and seemed to cover everything. But when we tried to submit our federal taxes, it wouldn't go through. We checked our internet, firewall and other suggestions. Nothing worked. Error said "bad gateway". We finally received an email that our taxes were submitted, then another that they were accepted. However, when we checked the program for the status, it said our taxes weren't even submitted. We finally had to mail our taxes in with a payment check because we didn't want late payment penalties. Now it looks like the IRS has electronically withdrawn our taxes so we hope they won't also cash our check. Probably won't use this program again.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TKsr
from Philadelphia area
Verified Purchase:Yes
Cost me several hours of extra work due to server not being able to connect for filing taxes!
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fredd221
from Austin, TX
Verified Purchase:Yes
It has been three days since I attempted to file and I'm still not sure if my return was accepted by the IRS. The software says my return was rejected and I received one email saying it was accepted and one saying it was rejected. I am assuming that the IRS got the return since they did pull the money out on the 16th.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use and great features to resolve your que
on April 18, 2024
Posted by: Ikegolfer
from Central Florida
Verified Purchase:Yes
I have used the product a number of years. When you install the new year everything from the prior year updates.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: HTX19
from Texas
Verified Purchase:Yes
E-file did not work on the 14th and 15th of April. It was very critical due to the tax deadline. However, HRBlock did not have any communication during the time and even after the issue. That's not acceptable.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Lar L
from Mukilteo, WA
Verified Purchase:Yes
It is easy to use. I can trust it to help me do my taxes correctly. I use 3 of the free E-files to do taxes for relatives as well.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: RamboMania
from los angeles, CA
Verified Purchase:Yes
I've been using software for years, very satisfied
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock