Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,983 Reviews)
Rating breakdown 148,983 reviews
5 Stars
97,637
4 Stars
27,989
3 Stars
10,404
2 Stars
5,382
1 Star
7,571
85%of customers recommend this product.
(
52,509 out of
61,607)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: EC145Pilot
from FL
Verified Purchase:Yes
The Software itself is good, but having the issue on April 15th forced me to print and mail in my return, and additional cost and possible increased scrutiny from the IRS. Partial Refund??
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Taxpayer in Missouri
from Missouri
Verified Purchase:Yes
I was very disappointed with the issues that developed while trying to file returns on the last weekend for filing. This caused great stress and inconvenience for many people when a product that was paid for did not give the service as expected.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jim807
from florida
Verified Purchase:Yes
Easy to use. I have used this software for more than 10 years. Very easy to use especially when you use it year to year..
Written by a customer while visiting HRBlock
Posted by: UniqueUser
Verified Purchase:Yes
Had trouble e-filing on 4/14, kept trying. Tried again on 4/15, still wouldn't connect. I printed everything, grabbed the checkbook and prepared to mail my return. Checked my email before heading to the post office and had several "your return has been rejected" messages, and one saying "your return has been accepted. Waited till I got home and went to the HRB software and it said there were still problems. IRS debited my account so I guess they got my return.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Easy to follow instructions and great walk thru.
on April 18, 2024
Posted by: So3691
Verified Purchase:Yes
Affordable and easy to use. Allows for options to work different options to maximize potential savings.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: WAS24
from Phila, Pa
Verified Purchase:Yes
System Crashed, couldn't submit taxes online, needed to mail return per their website and they still filed my taxes without my approval and sent money along! I got no notification except from my bank! Support and resolution was "zero"! I had to fix everything!
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: mj3344
from New Hampshire
Verified Purchase:Yes
A total disaster. I have used Taxcut for 10 years without any issues. This year, I could not efile because of Taxcut outage. The worst part is that I sill don't know if the efile was successful. I tried six times and each rime I got an error message that it failed and I should try again later. I tried 6 times and all failed. However, I got 4 separate emails saying I filed successfully and 2 that said it was rejected. To be safe, I printed and mailed it in. I will never use Taxcut again.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ken Weems
from Kingsport tn
Verified Purchase:Yes
The software failed to transmit my return (I started trying on the evening of April 14). I cannot begin to describe the total hassle it was to print and do it the old fashioned way. I want my money back.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock