This review is for HR 2023 Federal Delux edition. Easiest and most helpful HR Block program I have used so far. A complicated return was made simple. FIVE STAR experience right up until I tried to transmit the completed return to HR Block for submission to the IRS( April 14). Efforts unsuccessful with "could not connect to Server" warnings. I did however receive EMAILS from HR that the return was received and successfully transmitted to IRS. I called HR customer service on the 15th and the very helpful lady confirmed that my return was indeed successfully transmitted to the IRS but I should stop trying to transmit the return to HR from my computer to avoid any IRS ERROR FLAGS. GREAT program, GREAT telephone customer service but POOR COMPUTER SUPPORT. I will continue to use HR BLOCK programs in the future. Hopefully next year, their computer problems will be resolved.
I've been purchasing H&R Block tax preparation software for many years now, and I have never had any serious problems or issues with my e-tax filings. One area of improvement is during the interview process on the medical expenses section was a bit confusing.
Doesn't have AZ form 131 and hard to find on the internet. Fed form 2210 and schedule AI instruction confusing
Cons: Time consuming
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
I had problems getting my return to upload - bad gateway -- which apparently was a system wide problem. I was also outraged by your fee to file an extension -- FREE efile for federal should include free efiling of extensions as well.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.