Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,901 Reviews)
Rating breakdown 148,901 reviews
5 Stars
97,602
4 Stars
27,967
3 Stars
10,394
2 Stars
5,375
1 Star
7,563
85%of customers recommend this product.
(
52,466 out of
61,547)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: KnotGoingToUseAgain
from Anywhere, USA
Verified Purchase:Yes
Nothing quite like having your efile system crash on the day taxes are due. Pretty important, and YOU FAILED
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: floatjon
from Los Angeles, CA
Verified Purchase:Yes
Does a good job of the actual tax forms, but the efile process was glitchy -- appeared to fail, but I got emails confirming that it actually went through. And printing mailable copies for my state is more difficult than it should be.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Bollada
from South West Florida
Verified Purchase:Yes
Difficult to change from CD to download, largely due to having to connect to Internet, and fear of hacking. But now have confidence. This software is easy to navigate and save. Moving forward and back is quick and without errors or hangups. Could use a little more depth in the additional explanation areas. Lastly, when assessing validity of return near the end, it is difficult to follow when it jumps to show a specific area of an entire form. Perhaps more color coding, or bolding or ??? Would be helpful here, as well as additional explanation. As a retired accountant I would recommend H&R Block tax software over other products, and I have used a few.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: JGMu
from NC
Verified Purchase:Yes
It is good to see the link to "learn more" if I have questions.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: taxperson24
Verified Purchase:Yes
There are limitations within the application - if you have multiple states that you have to file, there were manual entries you would have to make. At the end, the data verification would pull up very random things it would seem. It was alright.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Henry84
from Tacoma
Verified Purchase:Yes
H & R was Easier than TurboTax but couldn’t E-File and asking a H& R retail office for help was met with a big no!!
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RBee24
from Westlake OH
Verified Purchase:Yes
I've been a user of the H&R Block software for years and appreciate the comprehensive approach utilized to prepare taxes.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Bad SW
from NJ
Verified Purchase:Yes
The software has some bugs with using the back buttons. The biggest reason for the 1 star is efile did not work and HR Block sends you an email stating your taxes were successfully received by IRS. When you check the software, taxes were not submitted. For ppl who read the subject of the email, they would not realize that their taxes did not go through and would end up with fines, etc. I can’t think of any bigger bug in a product.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock