Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,901 Reviews)
Rating breakdown 148,901 reviews
5 Stars
97,602
4 Stars
27,967
3 Stars
10,394
2 Stars
5,375
1 Star
7,563
85%of customers recommend this product.
(
52,466 out of
61,547)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
2
Software update broken and can’t install state tax
on April 18, 2024
Posted by: Sofrustrated99
from Mclean va
Verified Purchase:Yes
This is the first time in almost 20 years where I can’t do my state taxes because software update doesn’t work. I manually downloaded the federal update but as state requires federal to be updated, it doesn’t see it has been fine and will not install on my windows 10 laptop. So frustration after installing uninstalling and reinstalling numerous time. Computer also finished windows updates and I disabled firewall and uninstalled mcafee. So what else could be preventing it from updating?
Pros: Easy to import documents, Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Traction Steve
Verified Purchase:Yes
Interface is dated and interactions are not touch friendly
Feels like using vintage software
Feels like using vintage software
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better.
Written by a customer while visiting HRBlock
Posted by: Samantha Jane
from Terre Haute IN
Verified Purchase:Yes
My son recommended this software a few years ago and it works great. State returns are reasonablely priced too.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: EJRan
from Randallstown, MD
Verified Purchase:Yes
I've used it for years and have continued to use it each year. It is easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Hampton, Va
Verified Purchase:Yes
This product ensures completion of your taxes in a very user friendly manner. The product is a great value.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Unable to review/c electronic payment information!
on April 18, 2024
Posted by: Paul6545
from Wyomissing, PA
Verified Purchase:Yes
Filed taxes on April 14 and required to pay. Decided to submit payment electronically, checking account withdrawal. Expecting to see some sort of 'posting' in my account on the 15th... nothing; left me with questioning if I submitted proper account numbers. There is no place in the HR program that records the submitted info for review. On 16th was able to log into IRS and did see that my payment submission was posted on 15th and eventually withdrawn on 17th. Had to figure on my own how to check IRS site, think this is an easy fix to give assurance of correct information submitted as opposed to working about a late payment of thinking should I send in an additional check for 'fear' of being late.. thanks!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: PeterWu
from Michigan
Verified Purchase:Yes
Have been using it for years and cannot do without it for filing.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Ustaad
from NJ
Verified Purchase:Yes
My experience with this program that I have used over a number of years that for the most part, it handles most routine income types, deductions and adjustments well. However, when it comes to somewhat complicated adjustments such as foreign tax credits, the interview questions are not designed well to process it. The program wants the user to read up IRS instructions and then input the data! Also, if you have paid taxes to more than three foreign countries which is common if you have invested in foreign domiciled companies, it does not let you e-file the return! The interview questions around form 1116 need to be more robust and should help the user. This is a deluxe version, not the basic version, of the program and should handle nuanced tax issues well. Overall, the program does its job well.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock