Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,792 Reviews)
Rating breakdown 148,792 reviews
5 Stars
97,550
4 Stars
27,944
3 Stars
10,373
2 Stars
5,368
1 Star
7,557
85%of customers recommend this product.
(
52,409 out of
61,474)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
1
Generally a fan, This year was horrible!
on April 15, 2024
Posted by: Danno 25
from Colorado
I've used this for nearly 20 years and generally like it. This year was unacceptable. It started by not being able to download the previous year. 30 Minutes on tech help resulted in "wait for the update" as the fix. It din't save the return properly so I had to complete it three times. (I probably saved the return 15 times). Upon completion of the return the second time, when adding the state return software locked up....no more Fed return. Had to start over the third time. Went to e-file...not....known problems. Phone advice...keep trying or paper file. Fortunately on the 5th try it worked. I have a new computer with the latest IOS. This was glitchy, terrible software with matching support. Truly the "Boeing" of the tax prep software world.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Tulip224
from Michigan
Verified Purchase:Yes
The download and update were quick, but using it wasn’t for two reasons.
1) The Income section kept skipping over entering dividends. I would need to go to the summary page for the section then click “Go To” to get the page to open.
2) After editing data in a section, the “Return to” command would take me to random early parts of the section instead of the summary page, and there was no way to get out without stepping through each data-entry page in that section (which had already been completed).
1) The Income section kept skipping over entering dividends. I would need to go to the summary page for the section then click “Go To” to get the page to open.
2) After editing data in a section, the “Return to” command would take me to random early parts of the section instead of the summary page, and there was no way to get out without stepping through each data-entry page in that section (which had already been completed).
Cons: Time consuming
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
2
“First and Last” time user
on April 15, 2024
Posted by: Tax Blocked
from Ca
Could not e-file my returns, which is the whole purpose of the product. HRBlock was cheaper than TurboTax, so I used HRBlock for the first time. Going back to TurboTax next year…
Cons: Time consuming
Value
1
Written by a customer while visiting HRBlock
Posted by: EdLBlock
from St. Louis
Verified Purchase:Yes
When the tax return is complete, the issues found need to be more simply stated with a recommended fix. Example, when a couple files married separate why dies the other Spouses birthday when filled in cause the return to not be electronically filed.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Kidory69
from NC
Verified Purchase:Yes
Software didn’t mention anything about the irs pin numbers until after the return was rejected for not having the pin. Refiling caused multiple filing charges to hit my cc. I have used this software for @30 yrs. This year’s software is a disgrace!
Pros: Maximizes refund
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JTSwartz
from SC
Verified Purchase:Yes
This software did the job for me with my taxes, but it definitely isn't as straight forward and easy as Turbo Tax. I was expecting questions on what happened the past year, at least for the question to be asked about buying a new home after indicating that I sold my last home. If you're not an experienced tax filler I cannot recommend this unless you have someone you can go to.
Pros: Easy to import documents, Fast
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
overall a decent software except for stock entry
on April 15, 2024
Posted by: dsubiram
from Texas
I have been using H&R block software to file taxes for more than 5 years now. Overall it is a decent software to file taxes, except when you have to do a stock transaction import. The import works quickly and flawlessly, but after that, verifying that is the most painful process i have ever seen. except that and few annoying bugs, it is good.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ineers
from Dallas area
Verified Purchase:Yes
The income reported in 1116 doesn't get added to other income. It only shows foreign tax credit. This is a bug that is there for at least 3 years.
HR Block should also think of rewards system for people who identify bugs.
It could not import the mortgage document, which I entered manually
Pros: Easy to prepare
Value
4
Written by a customer while visiting HRBlock