Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,792 Reviews)
Rating breakdown 148,792 reviews
5 Stars
97,550
4 Stars
27,944
3 Stars
10,373
2 Stars
5,368
1 Star
7,557
85%of customers recommend this product.
(
52,409 out of
61,474)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Suryously
from ATL, GA
Verified Purchase:Yes
I use your product every year to file my return, but every year, I get charged multiple times for filing my state return. When the IRS "Rejects" my return for any reason, you charge my account for the State Return Filing fees every try. I don't like that at all.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Could not file on April 14 and 15
on April 15, 2024
Posted by: christineinca
from Fremont, CA
I use this SW for two purposes...tax preparation and e-filing. Since I had a huge tax bill, I waited until the night of April 14 to file. And could not. And also could not on April 15. For this level of incompetence and failure, I expect Jones and Lowden to be fired.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
could not e-file
on April 15, 2024
Posted by: Anonymous
from texas
H&R's web server was down so I had to put together the paper filing package to meet the deadline. Very annoying and frustrating. They should refund our money.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: JFJF
from Phila
Verified Purchase:Yes
When I bought the Deluxe and State the ad stated the state was free. Then they charged to electronically file. Should have been upfront.
Need more help with the K1's. Leave you hanging, just telling you to fill it out yourself if you have a K3.
Need more help with the K1's. Leave you hanging, just telling you to fill it out yourself if you have a K3.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
Completely lost my trust!
on April 15, 2024
Posted by: Customer Gone
from USA
After years of using H&R Block tax filing software, this year was a complete failure on the part of H&R Block. Continually getting Bad Gateway errors and cannot e-file and will likely be forced to do the old school - print and mail to the IRS with a hand signed check. This is unacceptable and I will definitely use a different service next year.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Miker129
from Pearland, TX
Verified Purchase:Yes
I use HR Block every tax year. I think it's okay. The help information could be better and the K1 section needs work.
Pros: Easy to prepare, Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MS
Verified Purchase:Yes
I've used your program for many years, and find it user friendly. So far, it's worked just fine as I've never had a problem with the IRS.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: NP and GZ
from Gaithersburg, MD
Verified Purchase:Yes
I I have been using the H&R Block software for many many years and I find it very easy to do.
One thing I really would like is a simplified questionnaire for taxpayers who only have W-2s and a Standard Deduction rather than having to go through the entire questionnaire.
Other than that, I'm very happy with it. I will continue to use it and definitely will recommend it to others.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock