Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,792 Reviews)
Rating breakdown 148,792 reviews
5 Stars
97,550
4 Stars
27,944
3 Stars
10,373
2 Stars
5,368
1 Star
7,557
85%of customers recommend this product.
(
52,409 out of
61,474)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
2
Down system
on April 15, 2024
Posted by: aixylinux
from Georgia
How on Earth was HRB so incompetent that their server was down on Tax Day?
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
BAD!!
on April 15, 2024
Posted by: Gofast
from SF Bay area
First gripe. Can't download from several major brokerages.
2nd. Kept dropping entries in Charitys cash deductions going to add more and first page.
3rd. 2 days and many many many tries, before actually filing.
2nd. Kept dropping entries in Charitys cash deductions going to add more and first page.
3rd. 2 days and many many many tries, before actually filing.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Doc 409
from Charlottesville, VA
Verified Purchase:Yes
i HAVE BEEN USING THIS PROGRAM FOR YEARS, I have not imported Data, entered Data manually So i Can't Comment. Have not had any problems with IRS or State.
ALL YEARS 5 STAR
ALL YEARS 5 STAR
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: TCBill
from Texas
Verified Purchase:Yes
I have used this software since it was TAXCUT on a floppy disk. This is the first year that I have encountered so many problems. Now having efile issues. Very disappointed.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Worst Experience Right Before Tax is Due!
on April 15, 2024
Posted by: angry customer on tax day
We all understand things could happen. I know this is the last day, but I can't believe it took you that long to fix it! It's not the first time you are handling it! The e-filing has been failing since the night of 4/14 and all the way through most of the day on 4/15, and we didn't get any formal communication regarding it and when we should expect it to be working, which prompted probably everyone to keep trying non-stopping and clog the system even more. It also caused such headache to figure out how to file it on paper the ancient way that most people ditched long years back. It caused unnecessary stress and probably will result in thousands of loyal users leaving, if not lawsuit. I'm seriously considering a different software for next year. You do need to address it and make sure it won't happen again!
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Horrible
on April 15, 2024
Posted by: Shari009
from East Alton IL
Will never purchase your product again. Had to take time off work to file since I was unable to file last night and early this morning. If I could give zero star rating then I would.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Purpy
from Seattle, WA
Verified Purchase:Yes
Love the product, but for some reason the software was unfortunately glitchy causing some concern about whether my filing was accurate
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Server issue caused big problems
on April 15, 2024
Posted by: loyalusersmk
from Florida
I have been a loyal user for twenty years, sadly, this year HRBlock has let me down. I always recommended this software to friends, but not being able to connect to the server is a really big problem. I don't know how much this error has cost me yet, but I hope that HRBlock will be honorable and take care of the problems the issue has caused.
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock