Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,792 Reviews)
Rating breakdown 148,792 reviews
5 Stars
97,550
4 Stars
27,944
3 Stars
10,373
2 Stars
5,368
1 Star
7,557
85%of customers recommend this product.
(
52,409 out of
61,474)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: WGP1
Verified Purchase:Yes
Have used H&R Block Tax software for over 10 years and it has always met my tax reporting needs. I have always been able to generate an accurate and error free return.
Pros: Easy to prepare, Fast
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Don't use if you value your return
on April 15, 2024
Posted by: AnyoneButBlock
from Maui
Prevented from submitting electronically for well over 24 hrs in the hours leading up to the deadline. Failure of company to provide any actionable information when it mattered most. Lost all trust with Block. Will not use them again.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Never Again
on April 15, 2024
Posted by: 1HitWonder
from Salt Lake City
Servers down for 18+ hours on tax Day without any communication is abhorrent.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JETFAM
from Greer SC
Verified Purchase:Yes
Great price, easy to navigate with very helpful guidance!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Total collapse on April 15
on April 15, 2024
Posted by: Blocked block
from North Carolina
Their servers went down and it took over 10 hours for my file to transmit. Very poor communications about problem.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Good software, maybe better than TurboTax.
on April 15, 2024
Posted by: dbivslc
from Salt Lake City
But the eFile process was terrible! H&R Block had servers down from about 9 PM on Sunday, April 14th, until just a little bit ago, 3:30 PM Eastern time on April 15th! Thousands and thousands for H&R Block, including myself, we're getting kind of desperate about what to do. eFile finally worked on my return.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Unacceptable E-filing Glitch April 14-15 2024
on April 15, 2024
Posted by: Now Former Customer
from Richmond, VA
I have used this product since H&R Block bought out TaxCut years ago. Always have loved the ease in using and efiling. So you can imagine how frustrating it was to have the efiling fail the night before taxes were do and into most of the day on April 15th. Killed way too much time trying to keep checking to see if they had fixed the efile problem on April 15th.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Dose not give full information sometimes
on April 15, 2024
Posted by: Eacarlson
from Virginia
I have always in the past used H&R Block software.
This year I was late getting started. A couple issues I ran into: for some reason I did not get my date of birth entered in one place and the software did not indicate it was missing,
After all was correct, whenever I tried to electronic file it kept indicating that the transmission failed. After a while I checked my email and had a note that the file had been sent. I also got an email that the Return had been accepted. The software still shows the status as not having been sent.
This could be because I keep the files on a USB drive even though the program is on the C: drive, but this has not caused issues in the past.
Since the software will not show the Return status it just makes one unsure
Eric
This year I was late getting started. A couple issues I ran into: for some reason I did not get my date of birth entered in one place and the software did not indicate it was missing,
After all was correct, whenever I tried to electronic file it kept indicating that the transmission failed. After a while I checked my email and had a note that the file had been sent. I also got an email that the Return had been accepted. The software still shows the status as not having been sent.
This could be because I keep the files on a USB drive even though the program is on the C: drive, but this has not caused issues in the past.
Since the software will not show the Return status it just makes one unsure
Eric
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock