Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,792 Reviews)
Rating breakdown 148,792 reviews
5 Stars
97,550
4 Stars
27,944
3 Stars
10,373
2 Stars
5,368
1 Star
7,557
85%of customers recommend this product.
(
52,409 out of
61,474)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
2
Not a good experience!
on April 15, 2024
Posted by: JVKO
from Colorado
Tried for hours to submit my federal and state via exile. Kept getting an error. Realized my credit card was being charged every attempt for the state fee, so I quit that and filed it myself online. Federal keeps failing, but I got an email finally saying it was sent, and another saying it was accepted. Software still says it is not files.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Poor connection on Tax day
on April 15, 2024
Posted by: MSUN
from Fort Myers
Its terrible that such a large company has server break down on tax day. I have been trying to file and got a message that my return went through after 10 attempts. I ended up paying through direct pay. Not sure if everything went through correctly.
Also, no questions about gift tax.
Also, no questions about gift tax.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
unable to efile
on April 15, 2024
Posted by: userBIR
from Iowa
I was unable to efile the Federal return after more than 10 attempts. Finally I receive an email showing that it is e-filed. When I open the program it tells me I have not e-filed the return - therefore I cannot check the status. The main point of this software is to do e-filing and have it shown in the program. Now the program will not let me efile my state return because it thinks the return was not filed. This is a huge mess. I do not want to file my state return on paper - that is not the point of this software.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Messed Up E-File is a Deal Breaker
on April 15, 2024
Posted by: brianinnc
from North Carolina
I have used this software for at least the last 5 years. It has its benefits and issues, but generally it is good. However, this year, the program returned a "Bad Gateway" error in the dozen or so times I tried to submit my Federal tax return. However, I got an e-mail that said the return had been both submitted and accepted. I don't know what to believe, but I'm definitely saving these e-mails.
I don't know what got screwed up this time, but I will definitely look at other options for filing next year.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Maddog2
from PA
Verified Purchase:Yes
I have used this software for over 6 years and it is so easy and very user friendly. It is a bit pricey and it would be a better value if more than one State form was included.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
1
Did it file or NOT
on April 15, 2024
Posted by: stressed out to max
from TX
Went to e-file got a message that it could not connect to the server, system error Bad gateway. Tried several times turned of all fire walls on the computer still got the same message then I get a e-mail stating the H & R Block had received the filing Then got an email saying the IRS as received the filing
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Trouble filing…
on April 15, 2024
Posted by: Unhappy321123
from New York
Their servers went down on tax day. They got them back up right before I had to mail physical copies but it was very stressful.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Knitter79
from Vancouver, WA
Verified Purchase:Yes
I have been using this software for many years; works great.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock