Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,792 Reviews)
Rating breakdown 148,792 reviews
5 Stars
97,550
4 Stars
27,944
3 Stars
10,373
2 Stars
5,368
1 Star
7,557
85%of customers recommend this product.
(
52,409 out of
61,474)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
1
Never go with H&R Block
on April 15, 2024
Posted by: AllConcerned
from DC
2023 Tax returns and their system has been out for 14 hours! Poor communication to customers. Outage caused myself and others to attempt to create returns using forms to submit to e-file. Others had to take off work to run around and try to print and mail their paperwork.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
This product would not let me efile
on April 15, 2024
Posted by: k2nax
from ny
I use this product every year and suddenly this year it would not let me efile
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Non functional and dangerous
on April 15, 2024
Posted by: bobbo7891
from Chicago, IL
In 2024, filing 2023 taxes, the product did not work due to errors in HR Block's servers, and I was unable to file my taxes e-file through the product.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Worthless Software
on April 15, 2024
Posted by: TacomaKim
from Tacoma, WA
I've been a longtime user of H&R Block/TaxCut software. I'm trying to file my taxes by today's deadline and it's a confusing mess. First a series of "bad gateway" error messages. Then messages indicating I filed my federal return successfully even though the software still lists the status as not filed. Then an email saying the IRS has rejected my return and I need to correct the error, but the program still lists the status as not filed and there is no error to fix. Now when I open the software I see a message that acknowledges the e-filing problem and tells me to try again later or print and mail my return. What a joke. I paid for software to prepare and e-files my taxes and it doesn't even work. Never again!
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
4
Itemized deductions
on April 15, 2024
Posted by: bill 37
from Los Angeles, CA
I entered three itemized items before I decided to use the standard deduction. AT the time of e-filing the software said I had an error because after I chose standard deduction I still had the three itemized left in the software, so I had to go back and remove each of the three form the program before I could file. Please fix before next year
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Dav74
Verified Purchase:Yes
Had to override how many day I was a resident of NY. Program did not allow any other way to enter the needed number. Otherwise good enough for what was needed.
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Error trying to e-file
on April 15, 2024
Posted by: JeffC69
from Rockford, IL
This is the reason I bought this. Next year it will be a competitor.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
Didn't let me submit
on April 15, 2024
Posted by: hrblockisbad
Been trying for hours. What's the point of paying for e-filing if I can't e-file?? It also looks like the UI was last updated 20 years ago.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock