Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,792 Reviews)
Rating breakdown 148,792 reviews
5 Stars
97,550
4 Stars
27,944
3 Stars
10,373
2 Stars
5,368
1 Star
7,557
85%of customers recommend this product.
(
52,409 out of
61,474)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
5
Easy to use software producing accurate returns.
on April 15, 2024
Posted by: FamilyMan46
Verified Purchase:Yes
It’s very easy to use the software. It guides you through anything you don’t understand. It also has human support, if you need it. We have used it for several years now.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
"Bad Gateway" error
on April 15, 2024
Posted by: Navman
from Delaware, USA
Kept getting error e-filing federal return. Internet connection was fine, no problems. No prompt to allow thru firewall seen. Disabled firewall anyway, same error seen. On one try, message seen that a return with my SSN had been submitted. Did not ever see a confirmation that return was successfully sent. Fortunately it was (I assume) since I got an email stating IRS accepted return. Never had issues before with software so this was shocking.
Pros: Easy to prepare, Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Posted by: Cs fed
from Colorado
Verified Purchase:Yes
I wasn't sure if it was sent & waited 24 hours before calling help. Then after questions I discovered it was never sent. Before I retired fm Block, we could check if it had been sent to IRS.This should be a feature for online customers.
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Have No Idea If My Return Was Submitted
on April 15, 2024
Posted by: AdirondackD
from North Creek, NY
Issues when trying to submit my return. Got endless "Bad Gateway" errors. H&R Block said to either keep trying to mail your returns. One time when I hit submit, I got the same bad gateway error, but I also got an email stating that the taxes were submitted (state and federal), followed by another email stating that the feds accepted the return. Yet the software doesn't think they were submitted.
I've been using H&R Block for years. This is completely unacceptable.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
4
Attractive enough without making a "parody" packag
on April 15, 2024
Posted by: revgpv
from NY
Verified Purchase:Yes
I have been using H&R Block since the first-gen software in the early 90s?, and I am happy with it. I like many of the fixtures, in particular, data import and personal info from last year return file.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
Terrible, the filing is all messed up
on April 15, 2024
Posted by: a from b
from MN
The software tells me the submission failed, their servers are down, at the same time i get emails that the return was submitted and accepted. But the software does not get that updated information. And can i trust that? NO! and now I can not file the state.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 15, 2024
We are aware of an issue preventing some desktop software users from e-filing their returns. Online clients and clients working with our tax professionals virtually or in person are not impacted. We are working to resolve the issue quickly and ask clients to please try again later today or print and mail their return if that is more convenient.
Written by a customer while visiting HRBlock
Customer Rating
1
Complete meltdown
on April 15, 2024
Posted by: anony1234
Nothing but efile errors before the deadline. Overloaded support. Complete failure.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: FJD24
from Sarasota, FL
Verified Purchase:Yes
I continue to be a customer after many years of using the H&R Block software. I have come to rely on the accuracy and coverage it provides.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock