Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,792 Reviews)
Rating breakdown 148,792 reviews
5 Stars
97,550
4 Stars
27,944
3 Stars
10,373
2 Stars
5,368
1 Star
7,557
85%of customers recommend this product.
(
52,409 out of
61,474)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: Gstrom
Verified Purchase:Yes
I have relied on this year after year. Makes taxes easy.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Randal 5
from TX
Verified Purchase:Yes
Easy to use and to import data from brokerage accounts.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
3
Bad Gateway!!!
on April 15, 2024
Posted by: MC1962
I've been using this software for years typically with ease and no problems. This year it appears many users are getting the "bad gateway" error. HR Block has yet to address it or assure users the issue will not affect their filing. You get an email saying it was accepted by the IRS with no way to verify as IRS.GOV can take 21 days to acknowledge filing.
Communication would be nice...
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: WISchneider
from Wisconsin
Verified Purchase:Yes
They did not carry over save/have available my tax records from the previous year. I've used H&R Block for ten years and paid the exhorbitant amount of money every year for the software primarily so that they have a record of my taxes.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Bob111111
Verified Purchase:Yes
Always found it easy to use and fast to complete the tax documentation. Used Deluxe version most of the time but also used the business and Premium versions when required. Very user friendly and simplifies even complex entries.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Sunnymatty
from Denver
Verified Purchase:Yes
All the extra fees like payment processing and filing have gotten way out of hand. It feels gross. I’ll just do my taxes by mail next year.
It shouldn’t be done this way. We shouldn’t have to pay a private company for something that no other citizens in any other country need.
You’ve just taken it too far.
It shouldn’t be done this way. We shouldn’t have to pay a private company for something that no other citizens in any other country need.
You’ve just taken it too far.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
1
Bad program
on April 15, 2024
Posted by: Ambha
from Texas
The software did not efile properly. It kept on showing messages Bad Gateway. The program shows it still has not filed while
I have an email that IRS accepted it. I am not sure what is going on. I will never use this program again a.
I have an email that IRS accepted it. I am not sure what is going on. I will never use this program again a.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
DO NOT USE HRBLOCK
on April 15, 2024
Posted by: allengks
from Kansas
server has been down 2 days - got a notice my return was accepted but status shows not submitted
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock