Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,792 Reviews)
Rating breakdown 148,792 reviews
5 Stars
97,550
4 Stars
27,944
3 Stars
10,373
2 Stars
5,368
1 Star
7,557
85%of customers recommend this product.
(
52,409 out of
61,474)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: DONALDDLANOD
from SOUTH KENTUCKY
Verified Purchase:Yes
THE PROVIDED CODE WOULD NOT BE ACCEPTED. I WAS FORCED TO PAY TO
E-FILE THE FEDERAL TAXES. WHEN PURCHASE I EXPECTED TO PAY TO E-FILE
STATE 740 BUT AS I READ THE AD THE FEDERAL FILING WAS INCLUDED IN PURCHASE PRICE
E-FILE THE FEDERAL TAXES. WHEN PURCHASE I EXPECTED TO PAY TO E-FILE
STATE 740 BUT AS I READ THE AD THE FEDERAL FILING WAS INCLUDED IN PURCHASE PRICE
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DunkNewton
from Oak Creek, WI
Verified Purchase:Yes
All I had to do was enter the right numbers at the prompts. I kind of enjoyed doing it and I’m getting a nice return. Thanks!
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Chuckster43
from Atlanta, GA
Verified Purchase:Yes
We are retired with no mortgage expense and based on our income we will always be better off with the standard deduction. Why can't we just have the option to skip all the deduction questions and skip straight to "standard deduction"? I'm thinking about going back to paper, it would be faster and results would be the same.
Also, whenyou get to error correction, why can't you just pree a button and go to the appropriate form to make the correction.
Also, whenyou get to error correction, why can't you just pree a button and go to the appropriate form to make the correction.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Terrible filing online
on April 15, 2024
Posted by: russnwv
from West Virginia
This product was terrible filing federal return online. Kept saying it failed to file but received confirmation emails from HR Block that the return was filed, then that the return was accepted by the IRS. Payment was due with return and chose to pay with credit/debit card and still have not been able to make the payment as the software still thinks the return has not even been transmitted or received. Will not use the software for future years and don't recommend
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Just another old guy
from Georgia
Verified Purchase:Yes
I've been using the H&R Block tax software for a number of years so I went with it again for the 2023 tax year.
As usual, I spent more time collecting and organizing the paper input documents than I did entering the data.
As usual, I spent more time collecting and organizing the paper input documents than I did entering the data.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: AKM n LAM
from GEORGIA
Verified Purchase:Yes
I have used H&R Block deluxe for years. Now that we are older and have virtually no deductibles ( file with simple 1040 form) this software zooms thru our tax preparation. I think I finished in 10 minutes.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
Federal e-file not working
on April 15, 2024
Posted by: CoachPC
from WV
Terrible experience…..bad gateway error when trying to e-file federal return. Tried many times and still receive this error. Now I get an email saying the return has been accepted however the software says it’s still not filed so I can’t check the status!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Frank43
Verified Purchase:Yes
Used the product for years with no complaints. This year for the first time used e-file, owing some money, and was greatly disappointed. The process requires you to submit your return electronically and await IRS acceptance. Then you pay what you owe. When I saw there is 2.59% charge added to the amount you owe, I was very surprised. I'm not sure if that was identified prior to submission but it rendered the e-file process, because of the surcharge, a poor decision.
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock