Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,792 Reviews)
Rating breakdown 148,792 reviews
5 Stars
97,550
4 Stars
27,944
3 Stars
10,373
2 Stars
5,368
1 Star
7,557
85%of customers recommend this product.
(
52,409 out of
61,474)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
2
Service was not able to answer a simple question
on April 14, 2024
Posted by: Mark2S
from Mechanicsburg, PA
Verified Purchase:Yes
All I needed to know was if my version could complete a form 4797 or if I needed to upgrade. The chat person was not able answer this question. I cannot find the answer in the system either.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dnwjdw
from Alabama
Verified Purchase:Yes
Most everything went okay except for one issue that I could not resolve. I did everything the instructions said, but nothing worked. I pulled out last year's taxes and it was not an issue last year. Unfortunately, because of this, it would not let me E-file the state taxes.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DMac2
from West Chester PA
Verified Purchase:Yes
Easy to use. Walked me through the process. Have used it for several years.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: robert m d
from Illinois
Verified Purchase:Yes
Tried H&R after many years of turbo tax. I had errors that I could not clear preparing to efile:'
1. interest less than $.50. H&R rounds down to zero. Efile finds data on the uploaded 1099 and fails the data validation. Cn't efile.
2. My MSDW account has ETF interest/dividends that generate foreign interest/div and foreign tax credits. H&R does not need countries specified while efile is looking for specific countries (not various). Efile fails I deleted the form 1116 to pass verification. Not handled well!
1. interest less than $.50. H&R rounds down to zero. Efile finds data on the uploaded 1099 and fails the data validation. Cn't efile.
2. My MSDW account has ETF interest/dividends that generate foreign interest/div and foreign tax credits. H&R does not need countries specified while efile is looking for specific countries (not various). Efile fails I deleted the form 1116 to pass verification. Not handled well!
Pros: Easy to prepare, Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Me at Brookfield
Verified Purchase:Yes
Extremely deficient in that it does not carryover all state and federal information for CG loss carry forward
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tom1abc
from Northern WI
Verified Purchase:Yes
Generally good, but the Review check is flawed. It raises areas of concern and if you over ride a field, your Return cannot be filed. You can not correct this other than deleting and starting all over.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Nickname Nick
from New Castle, IN
Verified Purchase:Yes
I’ve been using this product for 25 years. I believe that says it all. But you asked me to fill out this stupid survey when in fact, my usage should’ve told you that I like the product. So because of the survey, I’m not giving you a high rating.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Whited24
from KC Mo
Verified Purchase:Yes
It was easy to complete and file my federal. Just didn’t include the form I needed for my state taxes.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock