The software needs improvement. Checking account information for refunds should automatically populate to the state form and really should carry over from prior years. When printing specific forms, you should be able to choose from only your forms. When viewing forms, the software should give the option to view the exact form in addition to viewing the form with with all mini-worksheets. I would recommend using another tax software.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 17, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Does the job. Wish there was an option to do some "what if" scenarios, such as what the taxes would be if filing separately, without having to redo all the data input. Navigation for error correction needs improvement. Great at carrying things from previous returns.
Pros: Easy to prepare, Easy to import documents, Fast
Just wanted to download the product without answering all the online questions. You made it very difficult to do. And your AI bot was not helpful at all. Told me I couldn't do that, had to answer the online questions. I just wanted the product as I have used it for 20+ years.