Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,792 Reviews)
Rating breakdown 148,792 reviews
5 Stars
97,550
4 Stars
27,944
3 Stars
10,373
2 Stars
5,368
1 Star
7,557
85%of customers recommend this product.
(
52,409 out of
61,474)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
5
Great Product
on March 22, 2024
Posted by: Young loro
from AZ
I have been using H & R Block stpftware for over fifteen years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
EV credit forms not available
on March 22, 2024
Posted by: New EV Car guy
from los angeles CA
Long time customer but 2023 was not a good year for the software. EV Tax forms not ready until 3/22/24
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, March 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Very unhappy
on March 23, 2024
Posted by: swsa
from NY
I have been using this for years and has been great but this year (2023 tax year) in the middle of doing my taxes I clicked on help and it said "no internet" and could not load help even though the internet was working fine I tried all the suggestions, disabling firewall, dns settings, etc could not get anything to load so had to complete my taxes without help menus, I had to search on google for answers to my questions. which was more time consuming and inconvenient, I paid good money for this to guide me through complex taxes and did not get what I paid for. I am very disappointed.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, March 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Lazy software forced an error
on March 23, 2024
Posted by: NotHappyWithHandRBlock
from USA
Three things - 1) After I finished everything including importing some W2s and 1099-INT and 1099-DIV, it showed that there were three "Data Verification" items that needed to be checked - one of them was a Dividend box that was empty - so I entered the amount of dividends from the 1099-DIV. Only after I e-filed did I notice that it doubled my dividend income. Now I have to eat the taxes or, I guess, file an amended return. 2) It showed me that I'm at a "Slightly Elevated" audit risk then give me a complicated list of 6 items suggesting it was one of those items. Well, I know which item it was but so should the software...the software just tell me the one thing that caused the elevated risk. This is just lazy programming. 3) At one point, it dumped me back at the beginning of the income section. Okay, it's somewhat easy to click through 20-30 "Next" items but I'm too afraid to not read what I'm clicking on so this added a good bit of time to the entry process. Never Again H&R Block.
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Excessive Accumulation
on March 23, 2024
Posted by: Nebfan
from Houston, TX
Whoever came up with the term "excessive accumulation" should be fired! It appears like the description for constipation rather the issue of insufficient RMD withdrawals from an IRA. Your software should be modified to describe this in layman's terms rather than your confusing verbiage. Additionally, when trying to access further information, I kept getting the message that I was not connected to the internet. I tried all the suggestion but to no avail. Never could get connected to further information.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Social Media Department, March 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Needs Much Work
on March 23, 2024
Posted by: NorthernTier
from ND
Importing was incorrect. Caused letter to be sent by IRS for information
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Good software for tax returns
on March 23, 2024
Posted by: WiPa
from Cincinnati
All the forms that I and my friends (whose taxes I volunteer to do for them) need are included here. K-1 on forms can get pretty messy and I never know if they are being done correctly. I like the two pages of lines for charitable giving
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
glaring and unnecessary bugs
on March 23, 2024
Posted by: annoyed in Illinois
from Illinois
There were at least three annoying issues encountered this year. The worst was that the software imported the WRONG AGI from the previous year (even though we used the same software last year), wouldn't let us manually fix it, and claimed that we were offline (we weren't) so it wouldn't let us access help files. Once we submitted the return (knowing it would be rejected), THEN it gave us instructions for how to fix it. It was infuriating! Don't make things harder than they need to be!
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, March 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock