There are some glitches to watch out for, but over all, the program beats out the competition. There are pitfalls if you file in New York City. In that case, you need to treat state and local as one, contrary to what the program tries to get you to enter. And if you deduct long-term health care premiums and enter a deduction subtraction, the instructions will send you on a wild goose chase for the proper forms. If you know to look out for such foul-ups, it all works.
Good software but software should add questions about serving as a Personal Representative for a deceased persons estate, and also for receiving inheritance. My last years personal info did not transfer to this years return.
This year's Online program went well. My State was listed in dropdown menu, it was missing in past years and I had extensive time involved through Help Desk to obtain a STATE Patch for the program and complete the return. Only glitch this year was a mandatory down load of a new PDF995 app in order to E-file my State return, "To send two worksheet files to your State." Beyond those issues, completing returns and E-filings went well.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
You loose out again getting income from state filing because you don't include all the forms needed for an AZ return. Year after year, you fail to add all forms necessary to take advantage of AZ tax credits. I have to download the forms and file on paper because of this lack on your part. When are you ever going to get it together?