To many confusing and stop points. No state EFILE included. Many gotcha points, odd stop at federal moving to state. Son just moved to major competitor and was much happier. Should get better each year. Should. Updates pretty much till tax time. EFILE of state included might boost overall satisfaction and filing issues.
It is pretty easy to follow the program and their guidance - we've been using this software for several years, so it's nice to have previous years' information pulled up. I did my taxes in a couple hours.
H&R Block tax software comes through for me again. I've been using it for a dozen years and it makes a traditionally dreadful annual chore doable in a few hours, with consistent and safe results.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast