Some steps were very useful, like being able to import previous year's information. However several elements had unhelpful descriptions or help text. And the program crashed at least ten times while I was filing my return, so I consistently lost data and had to re-enter it.
Have been using this software over twenty years. It does what I want and is easy to use. Only problem is that if I try to enlarge the view on my computer, I can't scroll the page.
Reasonable pricing, but software can be quite difficult to use, especially if you are helping your friends try to file a state return different from your state return. Lots of glitches and messages that make little sense, but impede completion of returns No refunds even if one is NOT satisfied. Will not be using this software again.
Have used TurboTax for years and have had some issues with it. When I saw the price this year I felt enough was enough and decided to try H & R Block. The software was easy to use and straightforward for my return, and I found it was clean, i.e., not buggy. It exceeded my expectations—and at a very reasonable price.
Pros: Easy to prepare, Easy to import documents, Fast
The process of completing data entry was as good as in past years. Have had a terrible time filing the Fed and State returns which were rejected twice!!! due to H&R Block software connectivity with the IRS. Notice of the second rejection was not received for 11 days after filing - Inexcusable.
Second, the instruction for finding software updates is to use Tools. Where is that? Oh, you indicate you want to create a new return. Then you find access to software updates and install them. Finally you choose to go back to the return you are filing (or choose create a new one). I never expected to ever rate H&R Block so low. I have used it annually for more than a decade.