Not enough final testing before software being released. I spent over a total of four hours working with support. One issue was resolved by not following the online directions, rather, ignore the prompt and continue on. The second issue was resolved by rebooting my computer. Had their instructions included that simple statement, the problem would not have occurred. Both times, had proper and thorough testing of their software before releasing the software.
I have used H & R Block tax software for many years. Much of the information transfers from previous filings. Using the software is easy and I always file early and get my refunds from IRS quickly.
The HR Block software is user friendly and comprehensive. Our taxes are relatively simple, and it was a fast process to work through the Federal and State filings. Mobility back and forth through the process was helpful a couple of times.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast